CRM

Freshworks Valued At $12.2 Billion After Nasdaq IPO

Business software provider Freshworks, which seeks to challenge Salesforce in the CRM space, enjoys successful Nasdaq debut

1 month ago

Salesforce’s LinkedIn Account Hijacked With Black Lives Matter Post

CRM giant Salesforce confirms its LinkedIn social media account have been compromised, following unauthorised BLM post last week

8 months ago

The State of X Commerce. What’s Next in the Digital Retail Space?

The retail space is being radically transformed, thanks to the pandemic. E-commerce and then M-commerce has rapidly evolved. But what's…

8 months ago

Salesforce Acquires ClickSoftware For $1.3bn

US cloud services provider snaps up Israeli maker of workforce management and service solutions

2 years ago

Global IT Spending To Rise 6.2 Percent, Gartner Predicts

Good news for tech industry with prediction of significant rise in IT spending thanks to weak US dollar

4 years ago

Salesforce Targets SMB Market With Essentials Offering

Entry-level offering...simplified sales and customer service software that can scale as small businesses grow

4 years ago

Salesforce Closes E-commerce Gap With £1.9bn Demandware Deal

E-commerce software maker Demandware snapped up by Salesforce in its biggest ever acquisition

5 years ago

IBM Breaks Into UK Public Sector With Optevia Acquistion

Microsoft Dynamics CRM specialist Optevia scooped up by IBM for an undisclosed sum

6 years ago

Microsoft Launches Dynamics CRM 2016

As CRM software's value grows in the enterprise, Microsoft releases an analytics-enabled, more mobile-friendly version of Dynamics CRM

6 years ago

Microsoft Acquires Adxstudio To Improve Dynamics CRM’s Web-Savviness

The software giant snaps up the maker of self-service portals to help extend Dynamics CRM to the Web

6 years ago

SalesforceIQ Aims To Make Sales People Smarter

SalesforceIQ utilises advanced data science to analyse company relationships and drive actions

6 years ago

Salesforce Releases Next Gen Analytics Cloud

Salesforce believes it will help data-driven companies deliver a whole new level of customer success by using analytics to connect…

6 years ago

Salesforce’s Benioff Claims SAP ‘Is Scared’

Spurned wrath? Marc Benioff blasts SAP CEO claiming he rebuffed a genuine partnership offer

6 years ago

Salesforce Unveils ‘Next Generation’ Marketing Cloud

Salesforce updates Journey Builder and Active Audiences to further blur the lines in CRM

6 years ago

Consumer Trust Meltdown With Businesses Over Personal Data

Porkie pie time...study finds consumers deliberately provide wrong information when businesses ask for personal details

6 years ago

Microsoft Not Interested In Salesforce Takeover

He is just not that into you! Microsoft and SAP deny interest in Salesforce.com acquisition

6 years ago

Is Microsoft About To Bid For Salesforce?

Microsoft joins hunt for Salesforce.com, in what would be a remarkable turnaround in their relationship

6 years ago

NetSuite To Acquire Bronto Software, Posts Q1 Revenue

Bronto offers a host of capabilities designed to unify a shopper’s omnichannel journey, including messaging and automation features

7 years ago

How CRM Technology Is Helping Push On Stem Cell Research

Medical firm Cells4Life tells TechWeek Europe how working with Sugar CRM has helped improved productivity and streamline business processes

7 years ago

Microsoft To Release Dynamics AX ERP Hybrid Cloud Update In December

Cloud first, indeed. New features allow customers to run their ERP environments on hybrid clouds powered, in part, by Microsoft…

7 years ago

Salesforce Opens First European Data Centre

Salesforce finally opens its first European data centre in the UK, powered by 100 percent renewable energy

7 years ago

IT Life: Improving The Customer Experience

ClickSoftware's Steve Mason talks about the Cloud, CRM and Spotify

7 years ago

Salesforce Launches Developer Suite For Wearable Computing

Salesforce Wear initiative wants to help businesses build apps for smart watches, smart glasses

7 years ago

Autotask To Be Acquired By Private Equity Firm

A leading maker of hosted business management software, Autotask is following a broad trend of buyouts by private equity firms

7 years ago

Salesforce Touts Mobile Business App As Sales Rise

Salesforce.com posts higher revenues as it touts a mobile app that it believes will allow users to control their businesses

7 years ago

SugarCRM: Combining Open Source Sensibilities With Commercial Interest

Henning Ogberg and Jennifer Stagnaro from SugarCRM explains how open source platforms can be a good source of revenue

8 years ago

Microsoft Acquires Parature For CRM Push

Microsoft Dynamics CRM users will fulfil their own demands thanks to Parature's customer service software

8 years ago

Salesforce: Microsoft Doesn’t Get Social or Mobile

Cloud giant still has some bad words to say about its rivals

8 years ago