CRM giant Salesforce confirms it will invest $4bn in its UK business over the next five years, in the face of strong demand for AI
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Learn how your business can better support each customer via every touchpoint. How to treat each customer as an individual and how empowering your agents can promote high levels of efficiency and wellbeing.
Salesforce To Axe more Than 10,000 Staff
More bad news for Salesforce staffers, as Marc Benioff confirms firm will again axe employees, this time 10 percent of workforce
SAP Confirms Complete Withdrawal From Russia
German software giant SAP officially confirms it will exit the Russian market, because of its illegal and brutal invasion of Ukraine
Rethinking the customer experience
AWS re:Invent: News Roundup From 2021 Conference
Silicon breaks down the noteworthy news announcements and innovations presented by AWS at this week's AWS re:Invent conference in Las Vegas
Freshworks Valued At $12.2 Billion After Nasdaq IPO
Business software provider Freshworks, which seeks to challenge Salesforce in the CRM space, enjoys successful Nasdaq debut
SAP Invests £216m In UK, Opens Offices In London, Manchester
Germany's most valuable company (SAP) is to invest £216m in the UK for the SAP UK Data Cloud, as well as open new offices
Salesforce’s LinkedIn Account Hijacked With Black Lives Matter Post
CRM giant Salesforce confirms its LinkedIn social media account have been compromised, following unauthorised BLM post last week
The State of X Commerce. What’s Next in the Digital Retail Space?
The retail space is being radically transformed, thanks to the pandemic. E-commerce and then M-commerce has rapidly evolved. But what's next? What will the digital retail landscape look like post-COVID-19?
Salesforce Acquires ClickSoftware For $1.3bn
US cloud services provider snaps up Israeli maker of workforce management and service solutions
Global IT Spending To Rise 6.2 Percent, Gartner Predicts
Good news for tech industry with prediction of significant rise in IT spending thanks to weak US dollar
Salesforce Targets SMB Market With Essentials Offering
Entry-level offering...simplified sales and customer service software that can scale as small businesses grow
Salesforce Closes E-commerce Gap With £1.9bn Demandware Deal
E-commerce software maker Demandware snapped up by Salesforce in its biggest ever acquisition
IBM Breaks Into UK Public Sector With Optevia Acquistion
Microsoft Dynamics CRM specialist Optevia scooped up by IBM for an undisclosed sum
Microsoft Launches Dynamics CRM 2016
As CRM software's value grows in the enterprise, Microsoft releases an analytics-enabled, more mobile-friendly version of Dynamics CRM
Microsoft Acquires Adxstudio To Improve Dynamics CRM’s Web-Savviness
The software giant snaps up the maker of self-service portals to help extend Dynamics CRM to the Web
SalesforceIQ Aims To Make Sales People Smarter
SalesforceIQ utilises advanced data science to analyse company relationships and drive actions
Salesforce Releases Next Gen Analytics Cloud
Salesforce believes it will help data-driven companies deliver a whole new level of customer success by using analytics to connect insights and business actions
Salesforce’s Benioff Claims SAP ‘Is Scared’
Spurned wrath? Marc Benioff blasts SAP CEO claiming he rebuffed a genuine partnership offer
Salesforce Unveils ‘Next Generation’ Marketing Cloud
Salesforce updates Journey Builder and Active Audiences to further blur the lines in CRM
Consumer Trust Meltdown With Businesses Over Personal Data
Porkie pie time...study finds consumers deliberately provide wrong information when businesses ask for personal details
Microsoft Not Interested In Salesforce Takeover
He is just not that into you! Microsoft and SAP deny interest in Salesforce.com acquisition
Is Microsoft About To Bid For Salesforce?
Microsoft joins hunt for Salesforce.com, in what would be a remarkable turnaround in their relationship
NetSuite To Acquire Bronto Software, Posts Q1 Revenue
Bronto offers a host of capabilities designed to unify a shopper’s omnichannel journey, including messaging and automation features
How CRM Technology Is Helping Push On Stem Cell Research
Medical firm Cells4Life tells TechWeek Europe how working with Sugar CRM has helped improved productivity and streamline business processes
Microsoft To Release Dynamics AX ERP Hybrid Cloud Update In December
Cloud first, indeed. New features allow customers to run their ERP environments on hybrid clouds powered, in part, by Microsoft Azure
Salesforce Opens First European Data Centre
Salesforce finally opens its first European data centre in the UK, powered by 100 percent renewable energy
IT Life: Improving The Customer Experience
ClickSoftware's Steve Mason talks about the Cloud, CRM and Spotify
Salesforce Reinvents Its Social Elements, Launches ‘Community Cloud’
A social network for work – haven’t we seen this before?