US cloud services provider snaps up Israeli maker of workforce management and service solutions
News CRM
Global IT Spending To Rise 6.2 Percent, Gartner Predicts
Good news for tech industry with prediction of significant rise in IT spending thanks to weak US dollar
Salesforce Targets SMB Market With Essentials Offering
Entry-level offering…simplified sales and customer service software that can scale as small businesses grow
Salesforce Closes E-commerce Gap With £1.9bn Demandware Deal
E-commerce software maker Demandware snapped up by Salesforce in its biggest ever acquisition
IBM Breaks Into UK Public Sector With Optevia Acquistion
Microsoft Dynamics CRM specialist Optevia scooped up by IBM for an undisclosed sum
Microsoft Launches Dynamics CRM 2016
As CRM software’s value grows in the enterprise, Microsoft releases an analytics-enabled, more mobile-friendly version of Dynamics CRM
Microsoft Acquires Adxstudio To Improve Dynamics CRM’s Web-Savviness
The software giant snaps up the maker of self-service portals to help extend Dynamics CRM to the Web
SalesforceIQ Aims To Make Sales People Smarter
SalesforceIQ utilises advanced data science to analyse company relationships and drive actions
Salesforce Releases Next Gen Analytics Cloud
Salesforce believes it will help data-driven companies deliver a whole new level of customer success by using analytics to connect insights and business actions
Salesforce’s Benioff Claims SAP ‘Is Scared’
Spurned wrath? Marc Benioff blasts SAP CEO claiming he rebuffed a genuine partnership offer
Salesforce Unveils ‘Next Generation’ Marketing Cloud
Salesforce updates Journey Builder and Active Audiences to further blur the lines in CRM
Consumer Trust Meltdown With Businesses Over Personal Data
Porkie pie time…study finds consumers deliberately provide wrong information when businesses ask for personal details
Microsoft Not Interested In Salesforce Takeover
He is just not that into you! Microsoft and SAP deny interest in Salesforce.com acquisition
Is Microsoft About To Bid For Salesforce?
Microsoft joins hunt for Salesforce.com, in what would be a remarkable turnaround in their relationship
NetSuite To Acquire Bronto Software, Posts Q1 Revenue
Bronto offers a host of capabilities designed to unify a shopper’s omnichannel journey, including messaging and automation features
How CRM Technology Is Helping Push On Stem Cell Research
Medical firm Cells4Life tells TechWeek Europe how working with Sugar CRM has helped improved productivity and streamline business processes
Microsoft To Release Dynamics AX ERP Hybrid Cloud Update In December
Cloud first, indeed. New features allow customers to run their ERP environments on hybrid clouds powered, in part, by Microsoft Azure
Salesforce Opens First European Data Centre
Salesforce finally opens its first European data centre in the UK, powered by 100 percent renewable energy
IT Life: Improving The Customer Experience
ClickSoftware’s Steve Mason talks about the Cloud, CRM and Spotify
Salesforce Reinvents Its Social Elements, Launches ‘Community Cloud’
A social network for work – haven’t we seen this before?
Salesforce Launches Developer Suite For Wearable Computing
Salesforce Wear initiative wants to help businesses build apps for smart watches, smart glasses
Autotask To Be Acquired By Private Equity Firm
A leading maker of hosted business management software, Autotask is following a broad trend of buyouts by private equity firms
Salesforce Touts Mobile Business App As Sales Rise
Salesforce.com posts higher revenues as it touts a mobile app that it believes will allow users to control their businesses
SugarCRM: Combining Open Source Sensibilities With Commercial Interest
Henning Ogberg and Jennifer Stagnaro from SugarCRM explains how open source platforms can be a good source of revenue
Microsoft Acquires Parature For CRM Push
Microsoft Dynamics CRM users will fulfil their own demands thanks to Parature’s customer service software
Salesforce: Microsoft Doesn’t Get Social or Mobile
Cloud giant still has some bad words to say about its rivals
Microsoft Finishes Dynamics CRM 2013 Worldwide Rollout
Microsoft completes its global rollout of its cloud-enabled CRM suite and reveals new partnership deal
Microsoft Starts Dynamics CRM Online 2013 Rollout
Microsoft’s update to its cloud-based CRM offering has launched in the US after going live in Europe and Asia
Salesforce Takes CRM Leadership From SAP
Poor Euro exchange lets Marc Benioff’s Salesforce slap SAP
IT Life: Taking Contact Centres Into The Cloud
Ashley Unitt wants to get contact centres in the cloud – and then get to grips with the Big Data this produces