Categories: CloudCloud Management

Salesforce Customers Hit With 10-Hour Outage

Salesforce customers in Europe were subject to a lengthy cloud outage last night as the company’s EU2 instance went offline for more than 10 hours.

Salesforce said disruption started at 3pm UTC on March 2, and continued well into the night.

Faulty storage

“The Salesforce EU2 instance(s) is currently experiencing a service disruption. During a service disruption, end users are unable to access the service,” read a notice on Salesforce’s ‘trust’ status page.

The problem was partially rectified at 2am UTC this morning, when company engineers pointed to faulty storage as being the culprit.

“We have determined that the issue was caused by a storage failure, which impacted communication to the storage tier,” read the instance’s status notice.

But it wasn’t until gone 4am this morning when customers were clear of the outage completely.

“The Salesforce Technology Team has resolved the performance degradation issue on the EU2 instance(s). The problem was resolved as of 04:25 UTC. During this time, end users were able access the service, however, some functionality within the service may not have been available or running at optimal performance,” read the notice.

TechWeekEurope contacted Salesforce.com to find out more about the outage, but the company only had this to say: “At Salesforce, trust is our #1 priority. Please visit Trust.salesforce.com for updates on our system status.”

Take our cloud quiz here

Ben Sullivan

Ben covers web and technology giants such as Google, Amazon, and Microsoft and their impact on the cloud computing industry, whilst also writing about data centre players and their increasing importance in Europe. He also covers future technologies such as drones, aerospace, science, and the effect of technology on the environment.

View Comments

Recent Posts

Boeing Starliner Launches Successfully, On Route To International Space Station

Boeing's crewless space taxi, CST-100 Starliner, one step closer to NASA certification, as it enters…

2 days ago

Apple Accused By Union Of Staff Law Violations At NY Store

Staff at Apple's World Trade Centre store in New York are allegedly being questioned and…

2 days ago

Canada To Join Five Eyes 5G Ban On Huawei/ZTE

Making it official. Canada is to turn its unofficial ban on 5G kit from Huawei…

2 days ago

Twitter To Hide Tweets That Share False Information During A Crisis

Potentially risking Elon's wrath over free speech, Twitter says it will hide tweets spreading misinformation…

2 days ago

Boeing Starliner Test Flight Readied For Tonight

Third time the charm? Main rival to SpaceX's Dragon capsule, the embattled Boeing Starliner spacecraft,…

2 days ago

September 13 Slated For iPhone 14 Launch – Report

No surprise there. Apple is slated to launch the iPhone 14 on 13 September according…

2 days ago