Small to medium-size businesses (SMBs) in the United States will be spending $7 billion (£4.5bn) on managed services in 2011.
So said new research from Techaisle’s SMB Managed Services report, and it also revealed that this figure will grow in double digits for the next several years, an increment of more than a billion dollars each year.
The data is based on a survey of 2000 SMBs and 600 channel partners in America.
As a percent of support and maintenance (known as break-fix), US-based SMB managed services’ spend will increase from 27 percent in 2011 to 40 percent in 2015. More than one in five small businesses (companies with 1-99 employees) use some type of managed services with greatest use observed among businesses with 50-99 employees.
Another percent of small businesses plan to use managed services suggesting robust opportunities for MSPs (Managed Services Providers). Of the US medium businesses (100-999 employees), 65 percent are using one or more managed services.
Techaisle’s survey also revealed that more than 30 percent of SMBs do not know who to go to for managed services solutions. Those using such services subscribe to an average of three managed services solutions. On the positive side, channels are being more proactive, 54 percent of SMB channels are initiating discussions with their SMB customers.
However, only 30 percent of channels are pure-play managed services providers. While a majority of them are offering storage services, 34 percent, very few of them have their own infrastructure and rely upon their vendor partners or other data centres.
“These channels are the
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