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Technologists, be ready for a hybrid future

Rumor has it that cloud native technologies will catapult the IT industry into a new era of innovation. No code and low code platforms are accelerating release velocity and enabling organizations to ramp up their digital transformation ...

The Smart Factory 2033

The Smart Factory 2033

As additive manufacturing, automation, IIoT and data analytics continue to evolve at pace, what does the factory of the future look like, and how can businesses take advantage of these new technologies?

The Gravitational Pull of Data

The Gravitational Pull of Data

As the quantities of data generated every second continue to expand, how does this affect business processes? All enterprises are data companies. How can businesses manage these massive datasets to minimise the impact of data gravity?

Jean-Denis Garo, Head of Product Marketing, Odigo.

New Frontiers for the Contact Centre

Why not move from a customer relationship model to a model for relationships with customers? All too often, the distribution of incoming calls is based on the availability of agents when it should be based, above all, on the customer's ...