Legacy CX models relied on fragmented AI. Today’s leaders use holistic, adaptive automation to deliver seamless, empathetic, and predictive customer experiences.

Legacy CX models relied on fragmented AI. Today’s leaders use holistic, adaptive automation to deliver seamless, empathetic, and predictive customer experiences.
Explore how customer experience evolved from call centres to AI-powered journeys with empathy, mobile-first design, and proactive, omnichannel support.
Decode how AI is rewriting business strategy.
Enterprises must build AI literacy to ensure responsible use, reduce risk, and comply with regulation. Here's how to get ahead before mandates take over.
APIs are the backbone of digital innovation, powering connectivity across platforms, apps, and systems. But with opportunity comes complexity.
In the era of generative AI, technical skill is no longer the ultimate competitive edge—leadership is. In Beyond Code: The Leadership Imperative in the Age of AI, Yemi Olagbaiye explores how AI is transforming not just what we do, but how we lead.
Discover how AI is transforming business strategy, operations, and culture—and what steps your company must take to lead in the new era of AI-driven enterprise.
Discover how AI is transforming business strategy, operations, and culture—and what steps your company must take to lead in the new era of AI-driven enterprise.
Explore how businesses navigate digital transformation by aligning legacy systems, AI, and culture to thrive at the edge of constant disruption.
Explore how businesses navigate digital transformation by aligning legacy systems, AI, and culture to thrive at the edge of constant disruption.
CRM giant Salesforce agrees to acquire Informatica, as it expands data management capabilities for agentic AI
Explore how generative AI is reshaping cybersecurity with Pinar Alpay. Discover new threats, risks, and the urgent steps leaders must take to stay secure.
Explore how enterprises can manage cybersecurity complexity in 2025.
Redmond announces new European commitments, including expansion of its data centre footprint on this side of the pond
Ransomware has become big business. This article reveals how cybercriminals operate, why attacks are surging, and what businesses must do to protect themselves.
AI is transforming cybersecurity, offering faster defence and smarter attacks. Learn how businesses can harness its power while managing the rising risks.
Discover how businesses can cut through the AI hype, set realistic goals, and achieve real ROI. Insights on strategy, metrics, success factors, and trends.
Marking 50 years of Microsoft, this editorial reflects on its evolution from startup to tech giant—and how it quietly shaped the way we live, work, and connect.
Discover expert insights on overcoming digital transformation challenges. Learn how to manage change, balance innovation, and drive business growth effectively.
Explore leadership, AI adoption, and digital transformation in the future of work. Join us as we discuss workforce adaptation and innovation in a digital-first era.
Create inclusive tech workplaces by championing women, supporting mentorship, and valuing diversity. Empower future leaders and drive innovation through equality.
Ying Liu, Head of AI at TG0, shares insights on gender equality, mentorship, and building inclusive tech workplaces on the Silicon In Focus Podcast. Tune in!
Explore the future of business with agentic AI in 2025—learn how autonomous AI can boost decision-making, drive innovation, and tackle ethical challenges.
Explore how Agile frameworks and visual collaboration tools help businesses overcome communication silos, boost productivity, and adapt effectively to hybrid work.
Explore cutting-edge ERP trends—composable systems, cloud scalability, AI integration—that empower businesses for greater agility and innovation in 2025.
Discover how mobile technology, AI, and 5G drive digital transformation, enhance business efficiency, and create personalized customer experiences.
Discover how mobile technology, AI, and 5G drive digital transformation, enhance business efficiency, and create personalized customer experiences.
Creation of quantum computers is years away, not decades, says Microsoft, as it unveils quantum chip called Majorana 1
Discover how data marketing is transforming the way businesses engage with consumers. Learn how brands leverage data analytics to create highly targeted campaigns, personalise content, and drive customer engagement.
Discover how AI is transforming mobile devices into intelligent companions. From predictive analytics to accessibility innovations, explore the future of AI-powered smartphones and their impact on daily life.