Google has promised those who have ordered its Nexus 7 tablet through Google Play that they will receive their devices soon, following reports of delivery problems.
It appears that Nexus 7 delivery is being held up, despite shipping firm TNT getting the correct addresses for customers. Many are experiencing delays and frustration – matched by the awkwardness lucky owners are experiencing in getting the Android tablet out of its box.
The search giant has promised that all pre-orders made before the end of July will ship today and that all other orders will be shipped next week.
According to one poster on the XDA Developers Forum, the problem has resulted from a miscommunication between Google, TNT and distributor Computer 2000. After speaking to TNT, they were told that the delivery company had not received the full addresses, replacing the first line with ‘Gordon House’.
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“We’ve had incredible demand for our new Nexus 7 tablet and are shipping them as quickly as possible. When your device ships you will receive a notification from Google Play with a shipping tracking number,” said Google. “We will have all orders placed through July 13 processed and shipped soon. Orders placed after July 13 will ship according to the quoted timeframe when you purchased and we will update you with a tracking number when we’ve shipped. Thanks for your patience.”
Google has given further information for individual countries and has told customers to get in touch if they do not receive their tablet soon.
The Asus-manufactured tablet was first announced last month at Google’s I/O conference and is part of its efforts to increase the Android platform’s share in the tablet market. It will compete against similarly priced tablets like the Amazon Kindle Fire, which costs just £12 less to make, but which is considerably less functional.
It is the first device to run version 4.1 of Android, Jelly Bean, boasting a seven-inch screen and powered by a Tegra3 processor. The 16GB version costs £199 and the 8GB version £159.
It has enjoyed a successful start in the US, with many retailers reporting that they had sold out of their allocation already.
However, it remains to be seen how many proud owners were able to enjoy their new toy, given the apparent difficulty in unboxing it, shown in this video.
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Google is a super company, but clearly doesn't have experience in delivering physical products. I am the 7th among my friends to not receive the device, receive incorrect tracking numbers and wait 3 weeks for a refund. Google, stick to selling stuff you can touch through retailers - they are better at it than you.