Rethinking the customer experience

Discover why developing next-generation Customer Experience (CX) is the key to thriving in a post-pandemic world.

The world has radically changed in recent years: the way we work, the way we shop and the way we interact with companies has evolved. As digital channels now dominate how customers interact with businesses, the experiences customers have is a key differentiator all enterprises need to be acutely aware of as they seek brand loyalty. These new experiences must be immediate, empathetic, and personalised; engaging and dynamic with an omnichannel vision and fully customer oriented.

In this webinar, experts in customer experience and CX technology will analyse the changes in consumer habits and customer expectations, and how to provide Connected Customer Experiences that go beyond traditional CRM. They will share key strategies and best practices to develop great CX in your company and outline how technologies like AI are boosting customer satisfaction and loyalty.


Register here to download the webinar on demand:


  • David HowellEditor in chief, Silicon UK
  • Amanda HalpinEMEA Strategic Solutions Lead, Genesys
  • Tracy DownerInternational Customer Success Sr Manager, Genesys
  • Peter DorringtonChief Strategy Officer, Anthrolytics