Amazon Warns Of Echo Buds Overheating Risk

Amazon has issued a safety warning about its Alexa-powered Echo Buds earphones, after a potential overheating problem.

Users are being advised to download a software update that “addresses this potential safety risk”.

The Amazon ear buds, which retail at £119 in the UK, offer ‘immersive sound’ for users, coupled with hands free interaction with Amazon smart assistant, Alexa.

Very rare cases

News of the safety warning came after Amazon sent users an email about the matter, in which users were told to install “an important update”. The email has been seen by Sky News.

“We recently determined that in very rare cases it is possible for Echo Buds to overheat while in the charging case,” the email reportedly says.

“Out of an abundance of caution, we have released a software update that addresses this potential safety risk and improves the long-term performance of Echo Buds’ batteries.”

In a statement to Sky News, the company said: “The safety of our customers is our top priority.”

“Out of an abundance of caution, we have released a software update addressing this potential issue and have contacted affected customers,” it added.

It is not clear at the time of writing whether the overheating issue could result in the buds catching fire, and if there is an issue with the batteries or simple overcharging.

It is also not clear how many actual cases of overheating buds Amazon has received.

The good news is that owners should automatically receive the update when the Echo Buds are connected via Bluetooth to a mobile phone or the Alexa app.

Concerns users are advised to check if their Echo Buds have updated the latest patch by confirming they are running software version 318119151 or higher. This can be done via the Alexa app.

Think you know all about Amazon? Try our quiz!

Tom Jowitt

Tom Jowitt is a leading British tech freelancer and long standing contributor to Silicon UK. He is also a bit of a Lord of the Rings nut...

Recent Posts

Twitter Confirms ‘Super Follow’ Option, For Paid Content

Money maker. Super follow feature coming soon on Twitter, will allow users to receive tips…

11 hours ago

Windows 10 ‘Sun Valley’ Promises Major Overhaul

OS refresh. Major update to six year old Windows 10 operating system, dubbed Sun Valley,…

14 hours ago

Oxford University Confirms Hack Of Biology Lab Studying Covid-19

NCSC investigates after hackers compromised one of the world’s top biology labs at Oxford University,…

16 hours ago

Consumer Group Which? Targets Qualcomm In Legal Action

Legal action against Qualcomm could result in 29 million UK 4G smartphone owners being entitled…

1 day ago

Google To Change Review Process Of Scientist Work

Executives at troubled Google AI research unit say they are working to retain trust, after…

1 day ago

NHS Challenged Over Data Contract With Palantir

Contract between NHS and data mining firm Palantir now at centre of lawsuit filed by…

2 days ago