Offerings link to companies’ existing sales and operations systems, bringing data together and giving both sides a ‘360-degree view’ of the customer
News Salesforce
Salesforce Acquires ClickSoftware For $1.3bn
US cloud services provider snaps up Israeli maker of workforce management and service solutions
Adobe, Microsoft, SAP Demonstrate First Open Data System
The Open Data Initiative, announced last autumn to create a common data model for customer data, could pose a competitive threat to Salesforce
Microsoft In The Lead As Cloud Software Market Hits $100bn
Annual sales of cloud software hit £79bn with long-established software vendors dominating the top five, but cloud-native firms showing the strongest growth
Salesforce Customers Still Experiencing Issues After Major Outage
The outage began on Friday after the deployment of a database script that inadvertently granted users broad permissions over companies’ data
Zendesk Targets Sales, Launches ‘Sunshine’ Application Platform
Relate 2018: Zendesk Sell integrates salesforce automation into Zendesk’s customer service tools, while Sunshine targets developers and Explore adds data analytics
Apple, Salesforce Team On Mobile Business Apps
Dreamforce 2018: The companies are to jointly redesign Salesforce’s mobile app and provide business developer tools for apps running on iOS and Salesforce’s Lightning Platform
Salesforce Targets SMB Market With Essentials Offering
Entry-level offering…simplified sales and customer service software that can scale as small businesses grow
Benioff Says Web Giants Must Consider Tech’s Affects For Good Or Ill
ANALYSIS: Salesforce CEO Marc Benioff says tech giants, particularly Facebook & Twitter need to take full responsibility for ensuring they are used properly
Microsoft Office 365 Diary: LinkedIn AI Promises To Help People Write Better CVs In Word
OFFICE 365 NEWS: Microsoft says insights gained from LinkedIn can help users write better CVs
Dreamforce 2017: Salesforce Names Google As ‘Preferred’ Cloud Partner
Salesforce will use Google cloud infrastructure for overseas expansion and will link its tools to Google’s cloud apps, a year after its AWS cloud deal
Dreamforce 2017: Salesforce Adds Predictions & Chatbots To Einstein AI
The Einstein artificial intelligence platform gets predictive models and automated chatbots, which can be set up in a few clicks
Salesforce Creates £37m Fund To Invest In AI Startups
The AI Innovation Fund has started off by investing in AI startups in the areas of marketing, data management and natural language processing
Salesforce Targets Einstein AI Developers With Updates
Feel the love…CRM giant steps up effort to woo developers for its Einstein AI platform
Bluewolf: Competitors Should Be Scared About IBM And Salesforce AI Partnership
Bluewolf MD Vera Loftis explains the implications behind Salesforce and IBM joining forces in artificial intelligence
Tech Quiz: The Week In Review (19 May)
Have you been paying attention to this week’s IT and tech news? Then try our quiz!
Salesforce Proclaims ‘The Age Of The Customer’ At London World Tour
Salesforce focuses on the importance of customer experience in the midst of ‘fourth industrial revolution’
Salesforce Gives Some Personality To Commerce Cloud Einstein
Salesforce is pushing its Einstein AI platform hard and personalisation is the order of the day
The Story Of CeBIT 2017: AI, VR And Robot Football
IN-DEPTH: CeBIT is not what it once was but it’s still the world’s biggest computer conference. Here is the story of 2017 and why next year will be different
The Future Is Girl-Led Startups; Are You Joining Us?
Anne-Marie Imafidon, founder of the Stemettes, champions the need for more women spearheading startups
Salesforce, IBM To Combine Einstein And Watson AI Tools
The deal means Salesforce users will become the latest to have IBM’s Watson AI technology available in their workplace
Sigfox Lands Mammoth Funding For IoT Network Expansion
French start-up gains £130m funding from Salesforce and others to expand its IoT global network
Benioff Says Salesforce Betting Big On The Success Of Einstein AI
Salesforce CEO Mark Benioff calls the company’s artificial intelligence push a game changer, but is the hype at Dreamforce conference justified?
Salesforce Buys Marketing Data Management Start-Up Krux
The company’s latest acquisition is aimed at improving customer targeting capabilities
Salesforce Launches Latest Incubator for Cloud-Oriented Startups
The first 14 tenants of the Salesforce’s latest incubator range from early stage startups to some who already have enterprise customers
Salesforce Asks For EU Antitrust Probe Over Microsoft LinkedIn Purchase
Sour grapes? Salesforce lost its bid for LinkedIn, but now asks EU to investigate Microsoft
Salesforce And Slack Integrate Messaging And Cloud CRM
Salesforce has teamed up with Slack with the aim of integrating features from each other’s services over the coming months.
Cisco And Salesforce Partnership Links IoT And Cloud CRM
The tie-up will allow data to flow between Cisco and Salesforce platforms
Salesforce Buys Machine Learning Analytics Startup BeyondCore
BeyondCore will bolster Salesforce.com’s Cloud Analytics capabilities
Salesforce Buys Cloud-Based Word Processor Quip In £442m Deal
Salesforce splashes £442 million to add collaboration cloud services to its own portfolio