NAHAM – LogistiCare, an organization helping state governments
and managed care organizations run transportation and integrated health
care programs, has chosen Avaya (NYSE: AVYA) IX contact center (CC) and
unified communications (UC) solutions as its platform for delivering
enhanced customer and workforce experiences, providing over 24 million
people better access to care in their communities.
Avaya Intelligent Xperiences – or Avaya IX – encompasses a portfolio of
solutions for Contact Center, Unified Communications and Collaboration,
and represents the convergence of business communications to an
intelligent platform underpinned by customer-led innovation.
HIPAA-compliant options, supported by an independent third-party audit,
are available for Avaya Managed Services premise-based solutions and for
Avaya OneCloud IX Contact Center.
With Avaya IX, users can create experiences that make a lasting
impact across social, email, phone calls, or whatever channel their
customers prefer to engage with the brand when purchasing products and
services or seeking support. Avaya partner ConvergeOne, a leading global
IT services provider of collaboration and technology solutions, managed
the implementation and the ongoing service and support.
As the nation’s largest manager of non-emergency medical transportation,
LogistiCare manages more than 65 million rides annually in 43 U.S.
states and the District of Columbia. From having the industry’s most
robust call center technology, automating processes for its drivers, to
knowing the precise locations of members, LogistiCare is taking
innovation to a whole new level. The company focuses on three key areas
to provide superior customer experience:
Innovative Technology: Using the latest fleet monitoring
technology to gauge traffic flow and track members’ rides before,
during, and after pick up to help them get to their destinations as
quickly and safely as possible.
Stringent Oversight: Members can be assured that drivers and
vehicles have undergone a strict credentialing process, including
vehicle inspections, driver and attendant background checks and
screening, and surprise field monitoring checks to assure riders
experience safe and reliable transportation at all times.
“We Care” Service: Providing quality service has been a
hallmark of their business since its inception. The company has
serviced millions of specialized trips for members with an emphasis on
quality service and delivering it with every call, every interaction,
and every ride.
“Our Avaya IX converged UC and CC solutions help us provide positive
experiences for customers that keep them coming back, and instill
confidence with our government and organization partners. We love
working with Avaya and have partnered with them for over fifteen years,”
said Nate Bielamowicz, LogistiCare Enterprise Voice Architect. “We
selected Avaya as our provider-of-choice because they are the clear
leader in contact center, and as we have grown together, our Avaya
solutions now encompass a full spectrum of communication and
collaboration technology that truly create experiences that matter for
us and our customers.”
The company is showcasing its healthcare solutions, and more, at the
Avaya booth #118 at NAHAM
45th Annual Conference, April 23-26, in Orlando, FL.
LogistiCare, a wholly owned subsidiary of the Providence Service Corp.
(Nasdaq:PRSC), is the nation’s largest provider of non-emergency medical
transportation programs for state governments and managed care
organizations. A long-time advocate for access to care, the company also
supports integrated healthcare programs that better care coordination
efforts, improve outcomes, and ultimately reduce costs.
Founded in 1993, ConvergeOne is a leading global IT services provider of
collaboration and technology solutions for large and medium enterprises
with decades of experience assisting customers to transform their
digital infrastructure and realize a return on investment. Over 11,000
enterprise and mid-market customers trust ConvergeOne with
collaboration, enterprise networking, data center, cloud and
cybersecurity solutions to achieve business outcomes. Our investments in
cloud infrastructure and managed services provide transformational
opportunities for customers to achieve financial and operational
benefits with leading technologies. We deliver solutions with a full
lifecycle approach including strategy, design and implementation with
professional, managed and support services. ConvergeOne holds more than
6,300 technical certifications across hundreds of engineers throughout
North America including three Customer Success Centers. More information
is available at convergeone.com.
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as “anticipate,” “believe,” “continue,”
“could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,”
“plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to expected
feature releases and statements about future products, expected cash
savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom