UK-based bitcoin exchange Bitstamp has suspended its services after some of its operational wallets were compromised, resulting in a loss of almost 19,000 BTC worth £3.43m.
Following the security breach on Janaury 4, Bitstamp assured customers that their bitcoins held with the exchange prior to suspension of services on January 5 (at 9am UTC) are completely safe and will be honoured in full.
Bitstamp added that this breach represents a small fraction of company’s total bitcoin reserves, the overwhelming majority of which are said to be held in secure offline cold storage systems.
The firm said: “We appreciate customers’ patience during this disruption of services. We are working to transfer a secure backup of the Bitstamp site onto a new safe environment and will be bringing this online in the coming days.”
Customers can stay informed via updates on Bitstamp’s website, on Twitter (@Bitstamp) and through Bitstamp customer support at support@bitstamp.net.
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