Users complain of Windows RT 8.1 boot issues while others are frustrated about being left in the dark
Microsoft has pulled Windows RT 8.1 from the Windows Store after complaints that the new version of Windows for the ARM-based Surface RT caused problems , including bricking, and frustration at the company’s lack of communication about the matter.
Some said they had spent hours troubleshooting and installing updates in the belief the problem lay with their machines, as other RT-based devices had been able to install the update before it was removed, and Microsoft had not made them aware of its actions.
The problem only affects devices running Windows RT, the version designed for ARM-based architecture, which has endured a troubled existence so far and has received criticism from a number of tablet manufacturers.
Windows RT 8.1 problems
“Windows RT 8.1. Microsoft is investigating a situation affecting a limited number of users updating their Windows RT devices to Windows RT 8.1,” says Microsoft in a community forum. “As a result, we have temporarily removed the Windows RT 8.1 update from the Windows Store. We are working to resolve the situation as quickly as possible and apologise for any inconvenience. We will provide updates as they become available.”
Microsoft was unable to tell TechWeekEurope’s what was causing the problem or when the update will be restored to the Windows Store.
The situation is a major headache for Microsoft as Windows 8.1 was meant to resolve many of the most common complaints made about Windows 8 since it was launched last October. Windows 8.1 was rolled out last Thursday and offers enhanced customisation and multitasking options, improved applications, the return of the Start button, and a number of new security and management tools for enterprises.
The timing could not be worse for Microsoft as it is due to release the Surface 2 tablet tomorrow, which will come in both plain Windows and Windows RT versions, both pre-loaded with Windows 8.1.
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