Whatever Apple says at its antenna press conference, Don Reisinger can give you ten reasons why the company will have to recall the iPhone 4
Apple has announced it will hold a press conference on Friday, dealing with the antenna problem that has dogged the iPhone 4 since its release.
Rumours suggest that the company may be forced to recall the phone, or at the very least to offer all users a free gel “bumper” to protect the antenna from loss of signal caused by holding the phone the “wrong ” way. On Wednesday, Apple’s shares fell, following an unfavourable article in Consumer Reports, an influential US magazine, and legal action.
The iPhone 4 was supposed to be the most successful iPhone to have ever hit store shelves. After all, the device is well-built, runs iOS 4, and includes a front-facing camera that allows users to have video chats over WiFi with other iPhone 4 owners. It’s a major upgrade over its predecessor. There is just one problem: its antenna.
During the first week of availability, Apple was fielding questions from angry customers asking why, upon holding the new iPhone, they were losing signal. Steve Jobs and his PR team attempted to quell the unrest by saying that it was simply the way users were holding the smartphone. It wasn’t enough. As more people bought the iPhone 4, the complaints grew louder. All the while, Apple wouldn’t admit that there is a design flaw in the device.
Nearly a month later, issues with the iPhone 4’s antenna continues to plague the hardware company. And as hopes for a recall to fix the iPhone 4 increase, Apple has announced a press conference, ending a silence that made the company look bad.
Whether it wants to admit it or not, the iPhone 4 has an antenna problem. And it needs to be recalled. Here’s why:
1. It’s the smart move
Although it’s the last thing Apple wants to do, recalling the iPhone 4 seems like the best move right now. There is a growing number of consumers buying the iPhone 4 and experiencing antenna problems. Although Apple keeps saying that there are some folks in areas where signals are stronger that are enjoying better reception, they are few and far between. Unlike every other iPhone that came before it, the iPhone 4 is having a connection problem with AT&T’s network. To say that it has nothing to do with the design of the device is a mistake. Recalling the iPhone 4 now would show that Apple really does care about its customers, and will do what it must to set things right. It might be a costly endeavor, but it’s a necessary one. And the company should accept that.
2. The outcry is building
It has been interesting to see how long Apple let the outcry build before it finally announced its conference. Till now, Apple has been content to simply wait it out and hope that the complaints die down. But that hasn’t worked. As more customers buy the iPhone 4, the complaints continue to grow. A recall would quell the unrest and get Apple back to selling smartphones. Isn’t that what it wants?.
3. The longer it waits, the worse Apple looks
As the complaints start adding up, Apple has made itself look worse and worse by saying little about the iPhone 4’s antenna problems. As much as it wanted to ignore the issue, and make everyone else forget about it, it can’t. Consumers expect a solution sooner rather than later. By recalling the iPhone 4, the company would finally show that it has heard what its consumers are saying, cares about their happiness and will work toward rebuilding its relationship with its customers. By waiting so long, Apple has made some wonder if it really cares. And that could significantly hurt the company’s revenue going forward.
4. It seems like the only way to fix it
Apple has said that if users hold the iPhone 4 differently or use a case, they shouldn’t have any trouble using the smartphone. But most folks want to be able to hold the device any way they want. And to simply use a case, which adds money to the prospect of owning an already expensive smartphone, is unacceptable to some customers. Rather than turn the problem into a potential revenue generator, Apple should fix it. The iPhone 4’s problem is that the antenna is on the outside of the device. With some small design changes, the company can fix that issue in no time. There is no reason to wait any longer.