Compuware And BMC Offer New Management Tools

Darryl K. Taft covers IBM, big data and a number of other topics for TechWeekEurope and eWeek

More systems management software is on the way, after both Compuware and BMC brought out new versions of their IT management offerings

Compuware has released a subscription-based solution designed to optimise application performance management for both web and mobile solutions.

With Gomez adVantage, Compuware brings together two of its technologies – its Gomez web performance and Vantage real-user monitoring solutions – into one integrated offering for user organisations such as enterprises, software-as-a-service (SaaS) providers and cloud infrastructure and platform providers, the company said.

Gomez adVantage helps to improve application performance management by approaching the issue from the end-user perspective and analysing performance across the Internet and cloud, and into the data centre, via a unified dashboard.

The Gomez adVantage product comes out of Compuware’s recent acquisition of Gomez and represents the next step in Compuware’s ongoing strategy of bringing together enterprise and Internet application performance.

“We created Gomez adVantage to address a specific market need,” said Steve Tack, vice president of Compuware Vantage, in a statement. “At present, many companies rely on point solutions that provide narrow, technology-centric views into the performance of specific components or processes, a situation that just doesn’t suffice in today’s dynamic IT environment, much less tomorrow’s. The only way to truly solve performance and availability problems is through a holistic view of application performance that encompasses the entire application delivery chain. Gomez adVantage provides this holistic view.”

Meanwhile, in a slightly similar though unrelated announcement, BMC Software recently announced that has made Remedy IT Service Management (ITSM) Suite available to customers via SaaS.

The BMC Remedy ITSM Suite On Demand solution is based on BMC’s service management suite that natively integrates Information Technology Infrastructure Library (ITIL) processes with service desk, incident, problem, change, release, asset, service request and service level management.

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“After carefully observing and analyzing the SaaS market, we believe this is the right time for BMC to make an aggressive move into SaaS. The overwhelmingly positive response from customers, partners and the analyst community is clear confirmation that the market needs access to an enterprise-class ITSM SaaS solution that makes no compromises,” said Dev Ittycheria, president of Enterprise Service Management at BMC, in a statement. “This announcement noticeably extends our leadership in the service management market and is further proof of our commitment to delivering the most advanced portfolio of BSM solutions.”

BMC officials said the cloud-based BMC Remedy ITSM Suite On Demand delivers an enterprise-class service management suite and a comprehensive self-service model that provides a dramatic increase in operational efficiency and service quality. BMC Remedy ITSM Suite On Demand will be available in the second quarter of 2010.