Press release

Zipari Adds Third C-Suite Member this Year with Arrival of New Chief People Officer

Sponsored by Businesswire

Zipari, the company behind the first and only Consumer Experience Platform built specifically for health insurance, announced today the addition of Kerry Unflat as Chief People Officer. Unflat’s arrival comes on the heels of Matthew Crumley (Chief Financial Officer) and Julie Coviello (Chief Customer Officer), both of whom joined Zipari’s c-suite in May.

Together, the three new executives highlight Zipari’s strategic growth following an investment from leading private equity investment firm Thoma Bravo and Zipari’s ensuing acquisition of HealthX – moves which enabled Zipari to extend its leading CX platform and solutions for health insurance payers and third-party administrators of all sizes.

In her role as Chief People Officer, Unflat will lead the development of the People Ops team, strengthening talent strategy, employment branding, talent development, and candidate engagement. She will also step in to continue building Zipari’s learning and development programs to help employees be the most effective they can be in their roles.

“In this moment of continued growth and expansion, it’s more important than ever that we ensure our employees have what they need to succeed, inside and outside the office,” said Mark Nathan, CEO of Zipari. “With over 20 years of human resources and talent management experience – much of it with a fast-growing software company – Kerry is the perfect person for the job. We’re delighted to welcome her to the team.”

Prior to joining Zipari, Unflat served as Chief Human Resources Officer at HealthcareSource, where she transformed their human capital function and developed people infrastructure to support business operations and prepare the organization for future growth. She also led the human resources operations for a major media organization with more than 1,000 employees and has overseen HR, administrative, and finance functions for the Harvard University Police Department. In her two decades of HR experience, Unflat has developed and improved talent acquisition and retention processes, crafted new employee orientation programs, implemented HR solutions for leadership to improve operations, and developed compensation strategies and organizational philosophies, among other achievements.

“Zipari’s mission to transform health insurance CX makes it an exciting and fulfilling place to work, especially given the ways in which the pandemic has shifted members’ expectations and highlighted the need for better digital experiences,” said Unflat. “I’m looking forward to building on Zipari’s talent strategy in this period of growth, and look forward to reaffirming the company as a great place to work – now, and for years to come.”

About Zipari

Zipari is a modern consumer experience solution focused exclusively on transforming the digital health insurance experience from end-to-end. Zipari’s Customer Experience Platform with over 20 products modernizes digital engagement for every consumer and market segment, delivering value by growing revenue, boosting engagement, capitalizing on operational efficiencies, and improving member outcomes. With unsurpassed technology, Zipari’s products provide real-time insights at every touchpoint, delivering breakthrough consumer experiences. Zipari now serves more than 40 million members via their payer customers and is backed by Thoma Bravo, the leading private equity firm, with a 40+ year history, focused on investments in software and technology companies. For more information about Zipari, please visit