Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a program that gives organizations metrics and multichannel insights into the productivity of work-from-home agents, and identifies connectivity and other engagement challenges. The program is available to new customers as well as existing customers of Verint’s Desktop and Process Analytics (DPA) software. With a small services engagement, organizations can gain real-time insights to manage and support their work-from-home agents effectively.
“The transition to working from home has been challenging for everyone – agents, customers, managers and organizations,” says Verint’s Nancy Treaster, SVP and general manager, strategic operations. “Verint is working diligently with organizations whose business operations have changed overnight – as they deploy remote agent environments that require accurate data, insights and better visibility into compliance and application usage. With application analysis, managers across departments can easily identify anomalies, technical or system issues, or employee training needs.”
A business analyst at a global insurer recently shared, “Our organization is clamoring for the Verint DPA solution now that we can’t physically see and coach employees. With the rapid transition to work-from-home, we anticipated an increase in idle time and it did spike initially. Now a month later, however, idle time has come down to regular levels. This is insight we would not have had without Verint DPA and its application analysis software.”
Verint is hosting a series of webinars addressing how customers can adapt faster and respond smarter to COVID-19 related business challenges. To learn more and register, click here. To learn more about Verint’s Customer Engagement offerings, including its DPA Application Analysis program, click here for more information.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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