Linc
Global, the leading customer care automation solution powering
digital experiences that strengthen brand-to-shopper relationships,
today announced that The
Ridge, the creator of the expanding minimalist wallet that protects
your cards and cash, has chosen Linc’s AI-powered platform to provide
shoppers with a cohesive experience across the whole buying experience.
The Ridge is focused on building streamlined, functional products for
their customers and they wanted that same level of ease and clarity to
ring through the entire customer journey. By providing customers with a
cohesive experience across the entire buying journey, The Ridge can
continue to build brand loyalty and brand engagement.
The Ridge selected Linc’s platform to deliver this ease of purchase for
their customers because it leverages the latest in AI (artificial
intelligence), while providing automation in conversational channels as
well as providing a branded post-purchase experience. Additionally, The
Ridge saw that Linc had proven ability to enable similar brands to
create a holistic and engaging customer experience across all channels
and was a proven innovator in the customer care industry.
“Looking at the customer journey holistically is incredibly important to
us,” said Daniel Kane, Co-Founder and CEO, The Ridge. “We want the
characteristics of clarity and ease that we strive for in our product
development to ring throughout the entire customer journey, from website
navigation, to purchase, to receiving the product. Linc helps us keep
that customer experience seamless.”
Linc’s platform enables The Ridge to provide an exceptional experience
for its customers through personalized order tracking, automated chat
and innovative and timely product recommendations. In addition, it gives
The Ridge a robust customer care solution to continue to drive a more
holistic customer journey with the ability to expand to more automation
in the future.
“As the customer experience continues to be a key differentiator in
customer loyalty, The Ridge is a leader by realizing the need to evolve
with customer behavior by offering a seamless customer experience,” said
Fang Cheng, CEO, Linc Global. “We are excited to welcome The Ridge to
the Linc family as their platform for creating an engaging customer
experience.”
For more information about Linc Global’s platform, visit www.letslinc.com.
About The Ridge
The Ridge is a digitally native eCommerce brand focused on designing
durable, minimalist products that people rely on everyday. Our flagship
product, The Ridge Wallet, was launched on Kickstarter in 2013 and now
sits in the front pockets of over a half-million men and women. Learn
more at www.ridgewallet.com.
About Linc Global
Linc Global builds the most advanced commerce-specialized Customer Care
Automation platform. Recognized as the Best AI Solution for Customer
Service, the platform helps brands offer differentiating services and
experiences using an automated assistant, via the channels customers
prefer to use including SMS, Live chat, Chat apps, Voice assistants, web
and email.
Serving and supporting millions of shoppers and billions in purchase
volume, Linc’s solution is the platform of choice for leading brands
including Carter’s | OshKosh, Greats, eBags, Thrive Market, Stein Mart,
Lamps Plus, JustFab.com, Tarte Cosmetics, and P&G Shop, creating the
engagement and loyalty brands strive to achieve, and delivering the cost
savings and revenue needed today. Learn more at www.letslinc.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190415005124/en/