Press release

Talkdesk a Leader in G2 Crowd Winter 2020 Report with Highest Satisfaction Scores and User Reviews

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Talkdesk®,
Inc., the cloud contact center for innovative enterprises, today
announced it led the contact center solutions industry in four separate
categories of the G2 Crowd Winter 2020 report. Talkdesk received the
highest score in Best Contact Center Operations Software, Best Telecom
Services for Call Centers, Best Auto Dialer Software and Best Speech
Analytics Software.

“Rankings on G2 reports are based on data provided to us by real users,”
said Michael Fauscette, chief research officer, G2. “We are thrilled to
share the achievements of the products ranked on our site because they
represent the voice of the user and offer valuable insights into
potential buyers everywhere.”

Best
Contact Center Operations Software

  • Talkdesk rated #1 in the Top 20 Contact Center Operations Software
    with a G2
    Satisfaction Score     of 98 out of a possible 100
  • Talkdesk is a Leader in the G2 Winter 2020 report and received the
    highest cumulative G2 Score in All Segments, which includes Small
    Business, Mid Market and Enterprise
  • Best Relationship Winter 2020 Small Business

Best
Telecom Services for Call Centers Software

  • Talkdesk rated #1 in the Top 20 Telecom Services for Call Centers
    Software with a G2
    Satisfaction Score     of 95 out of a possible 100
  • Talkdesk is a Leader in the G2 Winter 2020 report and received the
    highest cumulative G2 Score in All Segments including Small Business,
    Mid Market and Enterprise
  • Momentum Leader Winter 2020

Best
Auto Dialer Software

  • Talkdesk rated #1 in the Top 11 Auto Dialer Software with a G2
    Satisfaction Score     of 95 out of a possible 100
  • Talkdesk is a Leader in the G2 Winter 2020 report and received the
    highest cumulative G2 Score in All Segments which includes Small
    Business, Mid Market and Enterprise
  • Momentum Leader Winter 2020
  • Best Usability Winter 2020
  • Best Relationship Winter 2020
  • Easiest Setup Winter 2020
  • Most Implementable Winter 2020

Best
Speech Analytics Software

  • Talkdesk rated #1 in the Top 7 Speech Analytics Software with a G2
    Satisfaction Score     of 94 out of a possible 100
  • Talkdesk is a Leader in the G2 Winter 2020 report and received the
    highest cumulative G2 Score in All Segments including Small Business,
    Mid Market and Enterprise

“We are proud to lead four impactful categories in this influential
report by G2 Crowd and see it as further evidence of Talkdesk distancing
itself from other CCaaS competitors,” said Tiago Paiva, chief executive
officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native
architecture with an innovative delivery model that enables us to
deliver new features and functionality which sets us apart within the
CCaaS industry.”

In addition to earning top overall scores in G2 Crowd Winter 2020
report, Talkdesk leads all vendors in total customer reviews on G2 Crowd
with 1,025. G2 Crowd offers users the opportunity to provide real-world
insight on all of the leading CCaaS solutions. Talkdesk’s
1,025 reviews is nearly five times more than its competitors with an
industry-leading score of 4.4 out of 5 stars.

Additional Resources:

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this: Talkdesk a Leader in G2 Crowd Winter 2020 report with
highest Satisfaction Scores and user reviews. @Talkdesk earns top spot
from @G2dotcom in best software for Contact Center Operations, Telecom
Services, Auto Dialer, Speech Analytics

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About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make
customer experience their competitive advantage. With enterprise-class
performance and consumer-like ease of use, Talkdesk easily adapts to the
evolving needs of sales and support teams and their end-customers,
resulting in increased customer satisfaction, productivity and cost
savings. Over 1,800 innovative enterprises around the world including
2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their
customer interactions. Learn more and request a demo at www.talkdesk.com.