Sykes Enterprises, Incorporated (“SYKES” or “the Company”) (NASDAQ: SYKE), a leading provider of customer engagement services and multichannel demand generation, was recognized by the International Association of Outsourcing Professionals® (IAOP®) as being within the top-scoring companies overall, as one of the companies scoring highest in the area of corporate social responsibility (CSR), and for being featured on the Global Outsourcing 100 list for more than three years.
The Global Outsourcing 100 list is considered “the premier benchmark against which all outsourcing service providers are measured.” The Best of The GO100 features companies that have led the development of the industry.
SYKES CEO Chuck Sykes commented on the achievement, “We’re honored to be recognized in the Top Leaders, Top CSR and Multiple Appearances categories of the Best of the Global Outsourcing 100 list. It’s a testament to our brand partners, proving that we deliver on our promises and continue to be the right partner to grow with.”
The full lists on which SYKES was featured can be found below:
The Best of the Global Outsourcing 100: https://www.iaop.org/Content/19/165/5037
The Best of the Global Outsourcing 100 Top Leaders: https://www.iaop.org/Content/19/165/5076
The Best of the Global Outsourcing 100 Top CSR: https://www.iaop.org/Content/19/165/5080
The Best of the Global Outsourcing 100 Multiple Appearances: https://www.iaop.org/Content/19/165/5082
“These companies are endurance powerhouses that have not only proven themselves as the leaders of the pack, but also dictated the direction and led the transformation of our industry in the age of AI and digital. They are the very best of the best and we couldn’t be more thrilled to put the spotlight on them,” said IAOP CEO Debi Hamill.
About Sykes Enterprises, Incorporated
Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers principally in the financial services, communications, technology, transportation & leisure and healthcare industries. SYKES’ differentiated full lifecycle management services platform effectively engages customers at every touchpoint within the customer journey, including digital marketing and acquisition, sales expertise, customer service, technical support and retention, many of which can be optimized by a suite of robotic process automation (“RPA”) and artificial intelligence (“AI”) solutions. The Company serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, South Asia and Asia Pacific) and EMEA (Europe, the Middle East and Africa). Its Americas and EMEA regions primarily provide customer-engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers. These services are delivered through multiple communication channels including phone, email, social media, text messaging, chat and digital self-service. The Company also provides various enterprise support services in the United States that include services for its clients’ internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, the Company provides fulfillment services, which includes order processing, payment processing, inventory control, product delivery and product returns handling. Additionally, through the acquisition of RPA provider Symphony Ventures Ltd (“Symphony”) coupled with its investment in AI through XSell Technologies, Inc. (“XSell”), the Company also provides a suite of solutions such as consulting, implementation, hosting and managed services that optimizes its differentiated full lifecycle management services platform. SYKES’ complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company has developed an extensive global reach with customer engagement centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. It delivers cost-effective solutions that generate demand, enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability. For additional information please visit www.sykes.com.
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IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promote professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. Visit www.IAOP.org.