Solutionreach, the leader in patient relationship management (PRM) solutions, has announced that Patient Prism, an award-winning call tracking and call coaching program, has joined the Solutionreach Marketplace.
Patient expectations around customer service and experience have changed. Patients are less likely than ever to wait on hold or call back if they hang up. Half of patients say they want the same experience they get from retail and service businesses, and if they don’t get it, they will go elsewhere.
“The phone is the lifeline to the dental practice. It’s the first impression somebody has of your office, and where the patient experience begins,” said Amol Nirgudkar, CEO and Co-founder of Patient Prism.
Patient Prism analyzes new patient phone calls, identifies individuals who end the call without booking, and provides rapid training to win them back—all within one hour. It leverages artificial intelligence, experienced call coaches, and quick training videos from top industry experts to provide fast, actionable insights designed to generate immediate results.
Patient Prism’s patented technology eliminates the need to listen to call recordings and provides detailed information that individual dental practices and dental service organizations (DSOs) can use to optimize marketing, operations, staff behavior, and the patient experience.
“Dentistry is more and more competitive, and patients have more options,” said Solutionreach founder and CEO, Jim Higgins. “Dental practices need to do everything they can to ensure that they can appeal to new patients and keep the ones they have. Patient Prism can play a critical role in that process be helping them improve phone interactions.”
To learn more about the solutions available on the Solutionreach Marketplace or how to join the marketplace, visit www.solutionreach.com/marketplace.
Solutionreach is 100 percent focused on providing the technology, and the expertise on how to effectively use it, to deliver better care and build a more profitable practice. We show practices how to improve patient experience and connect with patients in the way they want to connect. The result? More patients schedule more appointments and actually show up for them. More patients leave glowing reviews of their providers for others to see, and then they book appointments. And all patients get regular communications that keep them connected to the practice and coming back. To learn more, schedule a consultation now at www.solutionreach.com.
About Patient Prism
Patient Prism® is a call-tracking and call-coaching software designed exclusively for dental offices to improve new patient call conversions and increase dental office revenue. Its patented solutions provide business analytics, coaching tips, and actionable data for improving staff performance, call conversions, and recovered revenue. For more information, visit https://www.solutionreach.com/marketplace/patient-prism.