New research from Textio released today has found a clear connection between performance feedback quality and employee retention rates — showing organizations can significantly change their employee retention patterns by ensuring all employees receive direct, clear, and actionable feedback regularly.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230919725665/en/
“When I first started researching language bias nearly a decade ago, very few people were talking about its pervasiveness in the workplace. Today, everyone is talking about DEI and inclusive language. Yet, what hasn’t changed are the same broad patterns of bias in feedback that show up in the workplace year after year,” said Kieran Snyder, CEO of Textio. “Our findings make clear that organizations must invest in better manager feedback skills and systems to increase retention and close the pay and equity gaps for good.”
In 2022, findings from Textio‘s inaugural analysis of workplace performance feedback were striking: women, Black and Hispanic people systematically receive significantly lower quality feedback at work than their coworkers.
This year, Textio’s Language Bias in Performance Feedback research revealed the impact of widespread biases: women and people of color continue to receive the lowest-quality feedback and these groups are also leaving their organizations at the highest rates.
Key findings from the report include:
- Textio’s analysis of performance reviews, written for over 13,000 employees across two annual review cycles, found over 50% of employees received at least some feedback that was not actionable.
- People receiving low-quality feedback are 63% more likely to leave their organizations than everyone else and 38% of people show risks of attrition in their current roles, meaning they are either planning to leave their current workplace and/or have already interviewed elsewhere.
- 83% of men say that they understand what’s required to earn their next promotion, in contrast to 71% of women, non-binary, and transgender people and only 54% of Asian people of all genders who say that they understand how to earn their next promotion.
- Black employees get 26% more unactionable feedback than non-Black employees, despite only receiving 79% as much feedback overall.
- People who get performance reviews containing I think hedging statements are 29% more likely to leave the company within a year than everyone else.
To learn more about this report and get certified in Equitable Performance Feedback, visit www.textio.com/report.
About Textio
Textio is the only AI platform purpose-built to help companies hire and retain a diverse team. A third of Fortune 1,000 organizations trust Textio to bring inclusivity to their language by interrupting bias across job descriptions, performance feedback, and other workplace communications. Founded in 2014, Textio analyzes over a billion documents every year and has been named to Fast Company’s World’s Most Innovative Companies list several times, in addition to the Forbes AI 50 and CNBC Disruptor 50. To learn more about how to hire and retain a diverse team like leading organizations such as Bloomberg, Cisco, Hulu, Oracle, Spotify, and Warner Music Group, visit www.textio.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20230919725665/en/