Qonnections 2019– Qlik
announced multiple enhancements and expansions to its customer success
programs and organization to more closely align with customer needs as
the company establishes itself as a SaaS-first organization. Customers
need to derive more value from data through analytics, and they depend
on their vendor partners to enable rapid adoption and shorten
time-to-insights for their entire organization. With program
enhancements that include new support and success offerings with higher
SLAs, improved online and assisted onboarding and ongoing assistance,
new value based consulting packages and additional free educational
resources, Qlik is driving more value through the entire
evaluation-to-expansion customer journey.
“Many companies claim to put customers first, however as we lead with
SaaS it takes a dedicated, company-wide focus to be truly
customer-centric,” said Roberto Sigona, Chief Customer Officer, Qlik.
“This starts with the very first prospect conversation and carries
through the entire journey to becoming a delighted, loyal customer. Qlik
has made deep and wide investments in every aspect of the customer
experience. From pre-sales and onboarding to our new support portal, new
free trainings and outcome-based services packages, Qlik is evolving
across the organization to truly deliver value in every interaction.”
New capabilities and offerings include:
-
Brand new customer
support portal with improved design and user experience, along
with visibility and connectivity to additional resources (Qlik
Community, Qlik
Help, Qlik
Continuous Classroom) -
New customer onboarding processes with executive interaction and a singular
hub, providing guided paths and resources to ensure initial success -
New proactive customer success health check programs with dedicated
additional staffing resources to help customers accelerate their
return-on-investment -
Outcome-based service
packages to accelerate time-to-value, such as migration services
for QlikView® customers interested in Qlik Sense® -
Customer success management organization and program designed to
ensure Qlik sets, manages and meets expectations for every customer
regardless of size and complexity -
Expanded access to free
educational resources, including growing library of data literacy
courses and the new data literacy certification
Qlik is also enabling customers through advisory services that expand
the power of analytics with the latest technologies, such as
conversational analytics with Qlik
Insight Bot™ and new services on the horizon for Qlik’s data
integration platform of Attunity® and Qlik
Data Catalyst™.
Click here
for a detailed brochure on Qlik’s customer success program offerings.
Follow Qonnections®
2019 as it unfolds on Twitter via @Qlik and #Qonnections.
About Qlik
Qlik’s vision is a data-literate world, one where everyone can use data
to improve decision-making and solve their most challenging problems.
Only Qlik offers end-to-end, real-time data integration and
analytics solutions that help organizations access and transform all
their data into value. Qlik helps companies lead with data to see more
deeply into customer behavior, reinvent business processes, discover new
revenue streams, and balance risk and reward. Qlik does business in more
than 100 countries and serves over 50,000 customers around the
world.
© 2019 QlikTech International AB. All rights reserved. All product and
company names are trademarks™ or registered® trademarks of
their respective holders.
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