OpenMarket, a global leader in mobile customer experiences, will showcase the Future of Messaging at Mobile World Congress (MWC) Americas 2019 in Los Angeles. The OpenMarket booth is #4411 located in the West Hall of the Los Angeles Convention center, 1201 S. Figueroa St., Los Angeles, CA 90015.
OpenMarket helps some of the world’s most innovative companies exceed the expectations of their customers by creating seamless customer journeys that reduce friction. OpenMarket’s global network, which handles more than three billion business-to-consumer mobile messages per month, enables them to reach nearly every mobile user in the world.
Mobile messaging helps brands interact with millions of customers – at precise moments and exact places. But this is only part of the customer experience dream. At Mobile World Congress, OpenMarket will highlight the future of customer conversations to show how a mobile-first CX platform can easily automate: when to communicate, which channel to use, what to say and how to say it. By bringing together data insights, AI automation, natural language processing and OpenMarket’s leading messaging network in one single platform, brands will be able to conduct useful, rich, personalized two-way interactions with unlimited numbers of customers across the world.
In addition, OpenMarket will preview the results of their soon-to-be-released, “Empathy in the Age of AI” research report. Available to the general public starting on October 29, attendees will get a sneak peek at the findings from a survey of more than 4,000 consumers and 600 customer-service leaders to investigate how brands can develop more empathetic bonds with audiences while gaining efficiencies through CX automation. To receive a copy of the report in advance, please click here.
About OpenMarket
OpenMarket helps the biggest brands in the world use mobile messaging to connect with their customers in the moments that count. https://www.openmarket.com/
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