MAXIMUS (NYSE: MMS), a leading provider of government services
worldwide, announced today that MAXIMUS Canada has been awarded a 2019
Service to the CitizenTM award in the international
government category for their operations at their Service British
Columbia (Service BC) project.
The Service to the Citizen awards recognize public servants and their
industry partners who demonstrate excellence in their delivery of
services to the public. The award winners will be recognized at a
luncheon today, May 2, at the Willard InterContinental Hotel in
Washington, D.C. The presentation of the awards is timed to coincide
with the celebration of Public Service Recognition Week.
MAXIMUS Canada received the award for providing exceptional citizen
service in support of the Service BC Contact Centre, which is the first
point of contact for hundreds of government programs, including
sensitive health and social programs. The Service BC Contact Centre
leverages channels such as phone, SMS text, webchat and email, and has
improved outcomes for citizens by increasing the accessibility of
government programs. The Centre provides timely, effective, and
empathetic service, yielding high citizen satisfaction and employee
engagement rates, and an agent quality rating of 99 percent.
“Providing excellence in the delivery of citizen services is at the
heart of our mission. We pride ourselves in providing an experience that
positively impacts those we serve,” said Bruce Caswell, President and
Chief Executive Officer of MAXIMUS. “This award reflects MAXIMUS
Canada’s exemplary dedication to serving the public in partnership with
our British Columbia customer.”
According to Martha Dorris, Founder and CEO of DCI and the Service to
the Citizen Awards program, “MAXIMUS Canada illustrates the dedication
and commitment in providing a 21st century experience for
citizens through innovation and transformative government services.”
“Our partnership with MAXIMUS Canada has helped us deliver a high
quality, modern, citizen-centered experience through multiple channels
including our Service BC Contact Centre and Service BC offices across
the province,” said Jinny Sims, British Columbia’s Minister of Citizens’
Services. “We handle over half a million inquiries annually and have
received a near 90 percent citizen satisfaction rating, demonstrating
our joint commitment to continuous improvement in service of both people
and businesses.”
“We are honored to be recognized alongside such distinguished leaders in
the U.S. government,” said Rajeev Purewal, MAXIMUS Director of Service
BC. “Our work with Service BC has yielded great results for both our
government client and the public served by their program.”
Previous winners of the awards include Sonny Perdue, U.S. Secretary of
Agriculture, for Government Executive of the Year and MAXIMUS Federal’s
Lisa Veith, who was named Industry Executive of the Year in 2018.
About MAXIMUS
Since 1975, MAXIMUS has operated under its founding mission of Helping
Government Serve the People®, enabling citizens around
the globe to successfully engage with their governments at all levels
and across a variety of programs. MAXIMUS delivers innovative business
process management and technology solutions that contribute to improved
outcomes for citizens and higher levels of productivity, accuracy,
accountability and efficiency of government-sponsored programs. With
more than 30,000 employees worldwide, MAXIMUS is a proud partner to
government agencies in the United States, Australia, Canada, Saudi
Arabia, Singapore and the United Kingdom. For more information, visit maximus.com.
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