Marks
& Spencer is a leading retailer with a strong and unique
heritage of brand values. As the retailer transforms, it is focused on
using industry-leading technology to create efficient, insight-driven
stores led by empowered colleagues. With more than 80,000 colleagues,
workforce engagement is critical to M&S’ success. The retailer recently
embarked on a new engagement strategy with JDA and ecosystem partner
REPL to make the combination of JDA®
Workforce Management and Microsoft Teams the cornerstone of the
strategy. This has enabled M&S to ensure that at each of its 700 stores
it has the right colleague working the right shift at the right time.
To simplify its in-store operations, M&S needed to combine its employee
communications channels to unite employee engagement functions in one
place. M&S selected JDA Workforce Management and JDA gold partner REPL
to achieve this, empowering the M&S workforce no matter where they are,
to see and swap shifts, review their schedule and make changes as needed.
“It’s absolutely critical that we have our colleagues focused on serving
customers, with the right people doing the right job at the right time,
ultimately improving the customer experience,” said Sacha Berendji,
Retail, Operations and Property director, M&S. “Working with JDA and key
ecosystem partners, we now have a powerful, efficient, insight-driven
advanced scheduling system in place that allows us to be more agile in
the way we run our store operations.”
M&S is also one of the first JDA customers to leverage new
integration with Microsoft Teams, so colleagues can easily connect
and collaborate via desktop or mobile. The latest version of JDA
Workforce Management leverages Microsoft Azure and by opening up
connectivity to Teams, colleagues can easily swap shifts, make time off
requests and more.
“In line with M&S’s digital-first strategy, we created development
services to integrate JDA Workforce Management with the Microsoft Teams
interface to allow shift information to be synced up with Teams in near
real-time,” said Chris Love, managing partner, REPL. “This is
significant as each store has an average of 80-100 employees with an
average of 300 shifts per week, and 10 to 20 shift changes per store per
day. This has been a very exciting project for us, and the end result
has been testament to the collaboration between us, Microsoft Teams, JDA
and M&S.”
“We’re proud to play such a vital role in M&S’ transformed workforce
management strategy, delivering capabilities like long-range staffing,
the ability to build optimal and accurate schedules, coupled with the
self-service requirements today’s workforce demands,” said Mark Morgan,
chief revenue officer, JDA. “This project is also a testament to our
partner ecosystem which has systematically been involved in the entire
lifecycle of M&S digital transformation, giving them a flexible, agile
and powerful footprint to adapt to the changing needs of the workforce –
and shoppers – worldwide.”
Marks & Spencer will join JDA at NRF
2020 in New York, January 12-14, and speak about how they are
transforming scheduling for 80,000 associates. This session will be held
in the JDA Innovation Theater, January 13 at 4:00 p.m. in booth 4237.
Additional Resources:
-
Join
JDA at NRF 2020 and hear Marks & Spencer and REPL speak about
their workforce management strategy in our Innovation Theater, Monday,
January 13 at 4:00 p.m. -
Find
out how JDA Workforce Management can help your business and check
out JDA
Workforce Management Mobile -
For the third year in a row, Nucleus
Research scored JDA Workforce Management highest among all vendors for
usability in its Workforce Management Technology Value Matrix -
JDA Workforce Management is in the Facilitator Quadrant of the 2019
Nucleus Research Workforce Management Value Matrix -
Learn more about JDA’s
AI-powered SCM Platform
About JDA Software, Inc.
JDA Software provides the leading AI-driven supply chain management
(SCM) platform. Our end-to-end solutions span supply chain and retail
planning, execution, delivery and workforce management. Our mission is
to empower companies to better predict, make and deliver exactly what
their customers want – when, where and how they want it. We power
free-flowing, connected global commerce – without wasted materials,
energy, costs or time – to accelerate economic growth, sustainability
and prosperity. JDA delivers a more Autonomous Supply ChainTM for
4,000 of the world’s leading companies including 75 of the top 100
retailers, 77 of the top 100 consumer goods companies and 8 of the top
10 global 3PLs. Running JDA, you can plan to deliver. www.jda.com
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