Intact Technology, Inc., a leading Enterprise Service Management (ESM) firm and ServiceNow Elite Partner, today announced a new offering built on ServiceNow for Defense customers: a secure ServiceNow workflow that automates the System Authorization and Access Request (SAAR) process, through the digital transformation of the Department of Defense (DoD) DD2875 form. This solution, built by Intact, is available for customers in the ServiceNow FedRAMP Impact Level (IL) 4 approved Government Community Cloud (GCC).
The DD2875 form is used by DoD personnel to request authorization for official government information systems. For nearly 20 years, this has been a tedious, form-based approval process prone to delays due to complications with form validation and a lack of visibility into the process, resulting in an overall loss of productivity. Information system account requests are often buried in email inboxes and multiple approvals are required before accounts are provisioned. One of the biggest issues centers around form validation. Missing, incomplete, or incorrect information in the form causes extra work as requests are rejected and returned to users who have to restart the process. Obtaining account approvals can take several weeks or in extreme cases, months. On average, Intact’s solution cuts the time from request to approval in half.
“Intact is pleased to solve the longstanding SAAR workflow pain point by dramatically improving the employee experience for submitting account requests and decreasing the time-to-work for Defense employees,” said Jesse White, CEO, Intact. “Any time we can give back to defense personnel is better time spent on more pressing national security concerns. We have completely digitized the DD2875 process through ServiceNow, which eliminates the potential for errors and excessive manual data entry, while providing unprecedented visibility to everyone involved in the process from request to completion. This is the only enterprise solution in the market today.”
Intact’s solution enables administrators and system owners to configure approval workflows for user account requests on a system-by-system basis. Each workflow can be configured based on the requirements of the information system owner, the scale of the user base, and the customer preference regarding data storage, approval requirements, and mandatory fields. Users can now generate a DD2875 via a catalog item within the ServiceNow Employee Service Center.
Employees experience the following key benefits using Intact’s new digital SAAR workflow:
- Less required manual data entry: Via integrations with systems-of-record, the workflow can be configured to pre-populate any combination of required fields.
- Automatic routing to the appropriate persons: Users no longer have to research who to send their requests to, as this information is configured in business logic, making it impossible for the user to make an error.
- Audit Capabilities and Compliance: Employees can upload an approved DD2875 as a PDF in ServiceNow for ease of auditing and compliance requirements.
- Authentication Reciprocity: Depending on customer policy, users could upload an approved DD2875 and leverage that approval across multiple systems, allowing administrators to rapidly sign off on requests in a secure and auditable manner.
- Track Request Lifecycle: Users can track the stage of their request as it flows from approver to approver (or back to them for further information).
- Compile Data: Users can generate a traditional DD2875 PDF, with signatures and populated with all stored data, upon request if required.
The solution is fully compliant with existing GCC security policies and is currently available as an add-on to users of ServiceNow. It is available as a fixed-price offering that can be acquired directly from an agency as a software subscription alongside their ServiceNow license.
Learn more at https://info.intact-tech.com/dd2875_workflow_automation.
About Intact Technology
Intact Technology is a leading Enterprise Service Management (ESM) firm providing powerful results to some of the world’s largest federal agencies and enterprises for nearly 30 years. Intact’s solution is the world’s first fixed-price, outcome-based managed services model providing a unique migration approach that expedites the adoption of new technology and digital native delivery capability for customers at all stages, from strategic planning and program support to design, implementation, and maintenance. Intact is committed to making IT consulting simpler, more efficient, and risk-free for the best value on the market. For more information, visit https://intact-tech.com/.
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