Press release

Harford Mutual Selected by Insurer CIOs for Novarica Impact Award

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Harford Mutual Insurance Group will receive an Impact Award from the Novarica Insurance Technology Research Council, a peer community of hundreds of insurer CIOs. More than 60 CIO council members reviewed more than 60 case studies in three divisions to select the winners for the 10th annual awards.

Harford Mutual implemented a new policy administration system and built an agent portal integrated with a customer communications management solution in 17 months. The project resulted in 54% straight-through processing and a 100% increase in premium volume.

“Increasing a company’s capacity and speed to sell more insurance is one of the fundamental ways insurers use technology to create value,” says Matthew Josefowicz, President/CEO of Novarica and moderator of the Council.

“Modernizing our agency facing portal along with our new policy admin system has simplified the process for agents to do business with Harford Mutual, increasing agent satisfaction and business throughput,” says Steven Linkous, President & CEO of Harford Mutual Insurance Group. “We are humbled and honored to receive this prestigious award as recognition for all of our work over the last two years.”

Harford Mutual’s case study, along with case studies of eleven other winners and more than 50 additional cases considered for Impact Awards, was published this week in Novarica’s 10th Annual Impact Case Study Compendium, online at Novarica has published nearly 300 case studies through this program since 2012.

About the Novarica Impact Awards

The Novarica Research Council Impact Awards are the largest purely peer-juried awards in insurance technology. CIO council members vote annually to recognize the efforts of their peers to use technology to drive business value in digital, data/analytics, core systems, and IT operations. No vendors, consultants, journalists, or members of the Novarica team participate in the selection committee, making the Novarica Impact Awards distinctive in being a purely peer-juried award.

The Novarica Insurance Technology Research Council is a free, moderated, knowledge-sharing community of more than 400 insurer CIOs and senior executives. In addition to recognizing successful initiatives through the Impact Awards, members participate in anonymized studies and private, vendor-free events. More information can be found at

The Council is managed by Novarica, a research and advisory firm that helps more than 150 insurers make better decisions about technology projects and strategy through published research, advisory services, strategic consulting, and special programs.

About Harford Mutual

Harford Mutual Insurance Group, founded in 1842 in Harford County, Maryland, provides commercial property and casualty insurance products and services to a regional market. The company ended 2020 with over $261 million in direct written premium sold through nearly 500 independent agents in Delaware, Maryland, New Jersey, Pennsylvania, North Carolina, South Carolina, Georgia, Tennessee, Virginia, and Washington DC. For more information, visit