EPSG, a leading integrator of payment technology solutions, announced today expansion of the Company’s Mobile Office Application (MOA), adding merchant contact management and file upload features.
The MOA platform was launched on December 1, 2021, and is fully integrated into the EPSG tech stack. The merchant contact management (MCM) feature provides EPSG partners with full access to the contacts within their active merchant portfolio, giving them the ability to initiate a call, text, or e-mail, directly from the MOA. Any updates made by EPSG NOC operators, to these records, are reflected in real-time in the MCM. Additionally, the MCM is fully interoperable with a user’s native GPS application, and it allows for merchant portal activation with a click of a button.
The file upload feature gives EPSG partners the ability to add important documentation to new cases created from the MOA, further improving case resolution efficiency.
Matthew Byron, President & COO of EPSG, said: “We are thrilled to unveil these new MOA features to our partner network after only two months since its successful launch. Our partners have expressed the importance of having such a complete solution and the EPSG development team has, and will continue to, deliver with speed and precision. We understand the importance of the continued expansion of the application and are excited about the platform roadmap.”
About EPSG
With a combined 60-year history in payment processing and related merchant services, EPSG is built on three basic principles – integrity, transparency, and commitment. We are experts at integrating today’s complex transaction technologies into one simple platform: providing turnkey, end-to-end payment solutions. EPSG’s solutions are designed to simplify the process and reduce processing costs, while increasing partner revenues by providing value-added services.
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