Press release

Enterprise Connect 2023 Announces the Award Winners for the Best of Enterprise Connect Industry Awards

Sponsored by Businesswire

Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, today announces Bandwidth and Theta Lake tie for the Overall Best of Enterprise Connect award.

Bandwidth was honored for FlexibleSIP, a cloud-based, communications automation platform that pre-integrates global SIP trunking, conversational AI, voice bio-authentication, call verification, and leading UCaaS and CCaaS platforms. Theta Lake was recognized for the Theta Lake Risk and Compliance Suite latest release, which provides compliance and security for modern collaboration platforms and enables organizations to expand their use of communication platforms for video, voice, documents and chat content.

The finalists for the Overall Best in Enterprise Connect award include:

  • Amazon Web Services – AWS End User Computing, which features Zoom media optimization for VDI, multi-region resilience, passwordless authentication, and WorkSpaces Streaming Protocol (WSP) remote access
  • Five9 – Five9 Workflow Automation 2.0, which allows for seamless integration of data between the contact center systems and across other enterprise business software (e.g.: Sales, Marketing, HR etc.)
  • PolyAI – PolyAI Customer-Led Conversational Assistant (latest release), which provides customer-led conversational assistants that conduct natural conversations with customers, in multiple languages when required, to solve their problems
  • SpeechLogix – XLogix Platform, an all-in-one UCaaS & CCaaS platform

Enterprise Connect also announces winners for four Category Awards:

  • Best Innovation in Customer Experience: PolyAI for the PolyAI Customer-Led Conversational Assistant (latest release)
  • Best Innovation for Accessibility: Zoom for Zoom Virtual Agent, which can feature live transcription technology for customers with hearing loss
  • Best Innovation for Employee Experience Management: Vyopta for Vyopta Digital Collaboration Experience Platform, which provides visibility into modern collaboration, identifying factors that impact employee experience
  • Most Innovative Use of AI: PolyAI for PolyAI Customer-Led Conversational Assistant (latest release)

Eric Krapf, General Manager, Enterprise Connect said, “Our industry is growing at a rapid pace and all of the products that were submitted demonstrated the innovation taking place in the enterprise communications and customer experience industry. We are continually amazed at the level of creativity by the award winners and congratulate them for their innovations.”

Winners were announced during an awards presentation at Enterprise Connect 2023 on Tuesday, March 28. Enterprise Connect 2023 takes place March 27-30, 2023 at the Gaylord Palms in Orlando, FL and digitally. For more information and to register, visit

For additional information on exhibition or sponsorship opportunities, contact Michael Leahy at

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About Enterprise Connect

For more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and customer experience in North America. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect owns and produces No Jitter, (, providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys and a Webinar Series. For more information, visit Enterprise Connect is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We’re an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.