The Dreamforce demonstrations will address how Five9 integrates with both Deloitte’s PatientConnect and TrueVoice solutions to add value to joint customers. TrueVoice, powered by Five9 Voice, uses emotion, sentiment, and non-semantic queues to augment contact center agents through machine learning. By analyzing behavior and emotion on each and every call, TrueVoice helps enterprises quickly understand how their customers feel. By monitoring all customer interactions, TrueVoice provides the ability to swiftly highlight areas of risk and opportunities to improve outcomes.
Learn how the Five9 Intelligent Cloud Contact Center adds value to Deloitte’s TrueVoice and PatientConnect platforms to provide enhanced behavior and emotion analytics in the healthcare industry.
During Dreamforce, join Five9 in Deloitte’s booth (#1320) on:
- Tuesday, November 19 from 12 p.m. – 1 p.m.
- Tuesday, November 19 from 4 p.m. – 5 p.m.
- Wednesday, November 20 from 1:30 p.m. – 2:30 p.m.
Five9 is a leading provider of cloud contact center software for the intelligent contact center market, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 GeniusTM platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
For more information, visit www.five9.com.