Clearspeed, the leading provider of voice analytics technology for risk assessment in the insurance, government, and security sectors, today announced the release of Clearspeed Surge. As a unique and automated way to help identify and triage risk, Clearspeed Surge helps insurers quickly and confidently process large claim volumes during catastrophic, weather-based events.
With its exceptional claims risk assessment accuracy, Clearspeed Surge empowers operational teams to instantly determine next steps and move customers straight through to payment at such a critical time. By fast-tracking low-risk customers, Clearspeed Surge improves customer satisfaction while freeing skilled adjusters to focus on higher value claims.
During a “surge” event, call volumes can increase more than 50x, with the risk of opportunistic claims fraud growing exponentially for insurance carriers. Clearspeed Surge provides short, simple, and automated questionnaires that detect risk with greater than ninety-seven percent accuracy. The light touch application easily integrates with existing systems and offers twenty-four seven availability.
“Insurance fraud poses a consistent and massive threat to organizations across the globe, and in the midst of a volatile climate environment and economic uncertainty, it is paramount to implement airtight processes that assure rapid accuracy in outcomes,” stated Matthew Cantle, Managing Director at The Cotswold Group, a Clearspeed partner. “Clearspeed Surge arrives at a critical juncture with an answer to businesses’ needs in addressing the demand for a trusted and highly scalable solution.”
“Clearspeed understands the importance of bringing together the need to fast-track low-risk customers and freeing up skilled adjusters to act on top priority claims during high-volume, critical surge events,” said Alex Martin, CEO of Clearspeed. “Clearspeed Surge was carefully designed to help operational teams better manage their claims surge through a consistent, reliable solution that delivers a better overall experience for everyone. I am thrilled to announce the availability of Clearspeed Surge that builds upon the trusted and accurate technology our global customers rely on.”
As a company, Clearspeed is reshaping how organizations approach risk assessment, helping them make accurate decisions faster to clear low risk at scale and deliver a better end user experience. With Clearspeed Surge, they continue to not only meet, but anticipate the needs of an increasingly demanding global technology landscape with a scalable, state of the art process for climate-based events.
“As the insurance industry continues to digitize its claims process, strategic investment in intelligent decisioning and claims automation is crucial to maximize output, but it’s important not to overlook increasing fraudulent activities,” stated Stuart Rose, Strategic Advisor P&C Insurance, Aite-Novarica Group. “Clearspeed Surge delivers targeted industry value and ROI through transformative, analytics-driven technology built for scale.”
About
Clearspeed is the market leader for assessing risk in speech. Global organizations trust our highly precise, accurate and unbiased voice analytics to fast-track low risk while also alerting to possible fraud. Our customers and partners rely on the unique data we provide to improve their risk confidence, reduce their costs, and deliver an improved customer experience. Learn more at www.clearspeed.com.
Alex Martin, CEO, Clearspeed
Prior to founding Clearspeed, Alex served in the U.S. Marine Corps leading infantry, reconnaissance, and special operations units over 4 operational deployments. Upon leaving active duty, he founded a private maritime security company based in Muscat, Oman, and later lived and worked in rural Kenya for two years as the Team Leader for Nuru International, a social enterprise dedicated to ending extreme poverty. Alex holds an MBA from UC Berkeley’s Haas School of Business, a BS from the United States Naval Academy, and is a graduate of Stanford Business School’s IGNITE Program in Entrepreneurship and the Marine Corps War College.
Matthew Cantle, Managing Director at The Cotswold Group
Matthew was appointed as Managing Director of The Cotswold Group on 1 July 2014. Since joining in 2010 he has held the position of Operations Director and more recently successfully led the Business Development area, implementing several strategic change projects.
Matthew has overseen the transition from a small privately owned company (The Cotswold Group), through to becoming integrated in a PLC and has also managed the TUPE working arrangements of 80 staff transferring from Aviva in 2012.
With extensive insurance industry experience, Matthew began his career with Endsleigh and Prudential. Before joining us, Matthew worked for Aviva where he held several positions including Head of Motor Recoveries.
Originally from Bath, Matthew graduated from Exeter University in 1995 with a BSc in Economics.
Stuart Rose, Strategic Advisor at Aite-Novarica Group
Stuart Rose is a Strategic Advisor on Aite-Novarica’s P&C Insurance practice. He is responsible for market research and delivering strategic advice on applying data, analytics, and technology within the insurance industry.
Stuart began his career as an actuary at a leading global insurer in both its life and property and casualty divisions. Prior to joining Aite-Novarica, he worked for a variety of software vendors, including at SAS for nearly a decade. He has been responsible for go-to-market strategies, product marketing, and application development. He has extensive experience working with insurance companies across the globe, including in the United States, the United Kingdom, Europe, Latin America, Asia, and South Africa.
Stuart is based in North Carolina, and he graduated from the University of Sheffield with a B.Sc. in Mathematical Studies.
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