SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 Security Incident and Event Management Emotional Footprint Awards, naming four vendors as Champions. The following vendors are leaders according to the feedback provided by their users via SoftwareReviews’ comprehensive online survey.
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Best Security Incident and Event Management (SIEM) Software for Client Experience Announced by SoftwareReviews (Graphic: Business Wire)
- Fortinet FortiSIEM
- Splunk Enterprise
- IBM QRadar
SoftwareReviews’ Net Emotional Footprint measures high level user sentiment. It aggregates emotional ratings from 25 provocative questions, creating a powerful indicator of the overall user feeling toward the vendor and the product.
“As cloud and app security emerge as top needs for security teams, strengthening third-party support and mitigating risk for the overall security ecosystem are what security leaders should keep in mind while evaluating SIEM software,” said Shastri Sooknanan, research advisor, Info-Tech Research Group. “Recently, vendors have begun offering SaaS/PaaS SIEM solutions that allow for new capabilities to be deployed faster, with the potential of lowering overhead costs for clients. This solution provides essential data and insights to security teams directly from the provider. However, larger enterprises may want customized analytics, and this is where machine learning and threat intelligence analytics become crucial features. Some key benefits of this type of solution are that it can address an organization’s resourcing, knowledge, and skills gaps, as long as it is approved within the budget assigned.”
LogPoint, with a Net Emotional Footprint of +95, ranked high in many categories, exceeding user expectations in being respectful, caring, and effective. Fortinet FortiSIEM, with a Net Emotional Footprint of +92, excelled in efficiency and product enhancements. Splunk Enterprise, with a Net Emotional Footprint of +88, performed well on integrity and trustworthiness. IBM QRadar, with a Net Emotional Footprint of +85, ranked strongly for being generous and over delivering.
In general, SIEM software users responded most favorably when asked about vendors’ attitude toward quality and effectiveness of the service, and whether they were treated well before and after they made the purchase – and were most dissatisfied with vendors over promising to deliver.
What Is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software user’s point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.