Even though the CDC has eased its pandemic guidance, many businesses haven’t fully reopened. Break-ins at businesses continue to climb. In Phoenix, while the total number of burglaries has been dropping each year, the number of commercial burglaries increased 18% over the last 12 months.
The good news: Bay Alarm, the largest independently owned and operated security company in the U.S., which is celebrating its 75th anniversary this year, has a couple of tips to help prevent businesses from becoming victims of commercial crime.
“First, have a comprehensive security review of your property by a security professional. Identifying vulnerabilities is the first step in creating a comprehensive security plan,” says Tim Westphal, COO of Bay Alarm.
Next, because they are unable to respond to every alarm, law enforcement in many communities either prioritizes or even requires verification of a crime in progress before dispatching police to the scene. “That’s why protecting your business with live remote video monitoring (LRVM) has become more important than ever. Not only are we able to verify an intruder and expedite a response, but verification also virtually eliminates false alarms,” says Westphal.
Bay Alarm is a family-run business, now in its third generation. Founded in their Oakland home in 1946 by Marj and Everett Westphal, Bay Alarm employs 1,100 staff and protects more than 150,000 homes and businesses in California, Arizona, and Washington.
“It’s been amazing to be part of the technology innovations over the years. We’ve gone from alarm codes printed on ticker tape in my grandfather Everett’s days to my dad Roger and uncle Bruce pioneering the development of a fully digital operation, to where we’re at today. We have cameras with onboard artificial intelligence that can accurately identify an intruder, send live video to a monitoring agent, where we can alert authorities and verbally engage the intruder, stopping crime before it starts.”
But it’s not all about technology. “One of the main reasons we’ve been able to be successful is our family values and our commitment to training and customer service,” says Westphal. Do your best every time and treat people the way you want to be treated is still the family mantra.
“Who knows, in the future, maybe not too far off, we may be able to have one of our monitoring agents dispatch a drone to provide visibility into areas not covered by fixed cameras.”
About Bay Alarm
Founded in 1946 in Oakland, California, Bay Alarm is now in its third generation of family leadership. The company has grown to be the largest independently owned and operated alarm company in the United States with 17 branch locations. Protecting over 150,000 residential and commercial customers. Learn more about Bay Alarm at www.bayalarm.com.