Avaya Holdings Corp. (NYSE: AVYA) is partnering with Standard Chartered
to deliver a multi-year client experience transformation project that
will enable the bank to more fully align its services with clients’
fast-paced, digitally connected lives. The Avaya OneCloud Private
solution enables organizations like Standard Chartered to hit the ground
running with Unified Communications and Contact Center solutions
delivered on their own private cloud.
Avaya offers standard reference architectures—or customers can team up
with Avaya global experts to design a custom solution. The Standard
Chartered Avaya implementation is designed to enable the Bank to
effectively service its growing number of digital banking customers,
while building a foundation that anticipates contact center channels
that have not yet emerged.
As Standard Chartered continues to invest in its digital capabilities,
the global banking group is experiencing an increase in digital
adoption, with 49% of clients now actively using online or mobile
banking compared to 45% in 2017. The company is committed to delivering
an easy, convenient and secure digital banking experience across
multiple channels, while still offering the human touch through its
client contact centers.
“Our partnership with Avaya will enable us to offer a truly seamless
experience for our clients by consolidating all our interactions with
them in one place,” said Stuart Beaumont, Global Head – Voice & Virtual,
Standard Chartered. “This creates greater efficiencies in our structure,
with agents being able to transition between all channels, benefiting
from the context of previous conversations. Avaya’s platform also offers
us the flexibility of engaging third party organizations so that we can
continue to evolve and offer best in class channels and a great
experience for our clients.”
Avaya OneCloud Private provides the global platform that Standard
Chartered needs and deploys it securely within the Bank’s environment.
Nidal Abou-Ltaif, President, Avaya International, said: “Standard
Chartered is creating more convenient ways of banking for its clients,
ensuring security, privacy and full-service across any channel. Avaya is
proud to be supporting this venerable financial institution as it
continues to evolve and transform to meet the needs of its clients. This
partnership is a ringing endorsement of the next-generation
possibilities afforded by Avaya’s cloud offerings.”
“As it shows with its commitment to its clients, Standard Chartered has
shown a preference for strategic partner relationships, and that’s a
value that we at Avaya share,” said Chris McGugan, Avaya Senior Vice
President, Solutions & Technology. “Our technology roadmaps are well
aligned with Standard Chartered’s evolving requirements, and we’re
extremely proud to be helping this 160-year-old institution continue
delivering incredible client experiences.”
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
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