Press release

Avaya Partners With Standard Chartered to Deliver Multi-Year CX Transformation

Sponsored by Businesswire

Avaya Holdings Corp. (NYSE: AVYA) is partnering with Standard Chartered
to deliver a multi-year client experience transformation project that
will enable the bank to more fully align its services with clients’
fast-paced, digitally connected lives. The Avaya OneCloud Private
solution enables organizations like Standard Chartered to hit the ground
running with Unified Communications and Contact Center solutions
delivered on their own private cloud.

Avaya offers standard reference architectures—or customers can team up
with Avaya global experts to design a custom solution. The Standard
Chartered Avaya implementation is designed to enable the Bank to
effectively service its growing number of digital banking customers,
while building a foundation that anticipates contact center channels
that have not yet emerged.

As Standard Chartered continues to invest in its digital capabilities,
the global banking group is experiencing an increase in digital
adoption, with 49% of clients now actively using online or mobile
banking compared to 45% in 2017. The company is committed to delivering
an easy, convenient and secure digital banking experience across
multiple channels, while still offering the human touch through its
client contact centers.

“Our partnership with Avaya will enable us to offer a truly seamless
experience for our clients by consolidating all our interactions with
them in one place,” said Stuart Beaumont, Global Head – Voice & Virtual,
Standard Chartered. “This creates greater efficiencies in our structure,
with agents being able to transition between all channels, benefiting
from the context of previous conversations. Avaya’s platform also offers
us the flexibility of engaging third party organizations so that we can
continue to evolve and offer best in class channels and a great
experience for our clients.”

Avaya OneCloud Private provides the global platform that Standard
Chartered needs and deploys it securely within the Bank’s environment.

Nidal Abou-Ltaif, President, Avaya International, said: “Standard
Chartered is creating more convenient ways of banking for its clients,
ensuring security, privacy and full-service across any channel. Avaya is
proud to be supporting this venerable financial institution as it
continues to evolve and transform to meet the needs of its clients. This
partnership is a ringing endorsement of the next-generation
possibilities afforded by Avaya’s cloud offerings.”

“As it shows with its commitment to its clients, Standard Chartered has
shown a preference for strategic partner relationships, and that’s a
value that we at Avaya share,” said Chris McGugan, Avaya Senior Vice
President, Solutions & Technology. “Our technology roadmaps are well
aligned with Standard Chartered’s evolving requirements, and we’re
extremely proud to be helping this 160-year-old institution continue
delivering incredible client experiences.”

About Avaya

Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
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“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
cash savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.

Source: Avaya Newsroom

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