Alchemer – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced today that it was awarded the 2020 “Expert’s Choice” award by FinancesOnline, surpassing last year’s winner, Qualtrics. FinancesOnline, a leading research platform for SaaS/B2B software with more than 2.5 million monthly readers, also awarded Alchemer their “Supreme Software” and “Great User Experience” awards for 2020.
G2 (formerly G2Crowd) also recognized Alchemer with first-place finishes in three enterprise categories – “Best Results,” “Most Implementable,” and “Highest User Adoption.” The “Most Implementable” award is the 11th consecutive win for Alchemer in that category. G2 is the world’s largest technology marketplace where businesses can discover, review, and manage the technology they need.
“Winning awards is never better than when they come from your customers,” said David Roberts, CEO of Alchemer. “Enterprises need software that meets their needs, is easily deployed, and that employees use. To have users and experts on two major review sites identify Alchemer as a leader in those categories shows that we are delivering what companies need.”
The Alchemer platform provides survey, workflow, audience, communication, and analysis tools to allow any size organization to collect, integrate, and act on the voice of their customer. Alchemer also delivers industry-first solutions, such as Activated NPS and Sales Motion Optimizer, that further personalize the engagement businesses have with their customers to drive actionable feedback.
Alchemer (formerly SurveyGizmo) transforms customer feedback into operational gold to create customer-centric organizations. Alchemer provides a customer experience platform and pre-packaged solutions that enable businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.
For more information about Alchemer visit Alchemer.com.