8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform, today announced it has been named a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide1. This is the eleventh consecutive year 8×8 has been recognized as a Leader in this report.
“We believe it’s an honor to be recognized by Gartner as a Magic Quadrant Leader for the eleventh consecutive year because it validates our commitment to providing a highly differentiated offering with our XCaaS single-vendor cloud communications and contact center product,” said Amrit Chaudhuri, Chief Marketing Officer at 8×8, Inc. “In today’s uncertain economic times, enterprises recognize the high cost of doing nothing, and are benefiting from moving communications and customer engagement to the cloud. By providing the most complete solution through 8×8 XCaaS, our customers are reducing costs while also achieving high ROI with our single platform approach.”
8×8 Work, which includes enterprise cloud voice, video meetings, and team chat capabilities, in a single desktop, mobile, or web experience, supports users in 56 countries and territories with full cloud access to the Public Switched Telephone Network (PSTN), local numbers, global dialing plans, and emergency services. Organizations relying on Microsoft Teams for collaboration can also utilize the 8×8 Voice for Microsoft Teams Direct Routing as a Service solution and 8×8 Contact Center for Microsoft Teams for users in those countries. 8×8 is the only UCaaS provider that also has a CCaaS solution that is certified for Teams by Microsoft.
8×8 XCaaS™ (eXperience Communications as a Service™), which includes integrated cloud contact center, voice, team chat, video meetings, and SMS capabilities in a single-vendor solution, is built on the resilient, secure, and compliant 8×8 eXperience Communications Platform™. 8×8 XCaaS offers the highest levels of reliability with the industry’s only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.
In addition to being named a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, 8×8 has been recognized for eight consecutive years in the Gartner Magic Quadrant for Contact Center as a Service2.
[1] Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, November 28, 2022. This Magic Quadrant report name has changed from 2015 onwards- 2015-2021: Magic Quadrant for Unified Communications as a Service, Worldwide, 2014: Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence, 2012-2013: Magic Quadrant for Unified Communications as a Service, North America.
[2] Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, August 22, 2022.
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About 8×8, Inc.
8×8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading software as a service provider of 8×8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8×8 uniquely eliminates the silos between unified communications as a service (UCaaS) and contact center as a service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8×8.com, or follow 8×8 on LinkedIn, Twitter and Facebook.
8×8®, 8×8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are trademarks of 8×8, Inc.
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