Social CRM 2012, Our Social Times’ highly successful conference series – which has seen over 500 brands and agencies attend in London, New York, Paris and Frankfurt – is coming to Brussels. Join Clelia Morales (eBay), Benoit Minvielle (BNP Paribas Fortis), Pascal Tack (McCann Brussels) and J-P De Clerck (Fusion Experience Marketing) plus speakers from United Biscuits, Dimelo and Engage Sciences to explore how innovative brands are using social media to build closer relationships with customers.