customer engagement

Twitter’s Top Users Posting Less, Pew Research Finds

As Elon Musk pledges to tweet what he wants, even if it will lose him money, comes worrying Twitter usage…

12 months ago

New Frontiers for the Contact Centre

Why not move from a customer relationship model to a model for relationships with customers? All too often, the distribution…

1 year ago

Cheeky IT: Engagement And Human Experiences Drive Nando’s Tech Ambitions

Restaurant chain Nando's places culture and human engagement at the heart of its digital transformation strategy

7 years ago

Jive And Aurea CEOs Present United Front At JiveWorld 2017

JiveWorld 2017: Elisa Steele and Scott Brighton assure customers during opening keynote

7 years ago