As Elon Musk pledges to tweet what he wants, even if it will lose him money, comes worrying Twitter usage data for new CEO
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New Frontiers for the Contact Centre
Why not move from a customer relationship model to a model for relationships with customers? All too often, the distribution of incoming calls is based on the availability of agents when it should be based, above all, on the customer's ...
Cheeky IT: Engagement And Human Experiences Drive Nando’s Tech Ambitions
Restaurant chain Nando's places culture and human engagement at the heart of its digital transformation strategy
Jive And Aurea CEOs Present United Front At JiveWorld 2017
JiveWorld 2017: Elisa Steele and Scott Brighton assure customers during opening keynote