Those looking to buy tickets on Adele.com say they saw details of other customers when logging out
Fans of worldwide singing sensation Adele looking to buy tickets for her latest tour have raised concerns about the security of her website, which is reportedly displaying personal information from other customers.
The alarm was raised this morning by fans queuing to buy advance tickets for the singer’s latest tour, which were made available on Adele.com earlier today.
However, some fans reported that they were shown other people’s shopping baskets, including payment details, when they tried to check out.
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One Birmingham-based fan told the BBC that she was offered tickets for Glasgow shows, tweeting that, “I got through to buying tickets but it came up with someone else’s screen with their card details & home address for SSE”.
“Same thing happened to me,” another user said. “Got through, 4 tickets Glasgow, came up with 2 tickets for London and someone else’s name/address.”
Tickets sales on Adele.com were organised by Songkick, a live music and technology company that sends alerts to fans about upcoming shows and also sells tickets.
“Due to extreme load experienced this morning, some of our customers were incorrectly able to preview limited account information belonging to other customers,” the company said in a statement.
“There’s no evidence that this included credit card numbers or passwords. We take the privacy of our users very seriously, and we’re looking further into the matter to ensure it doesn’t happen again.”
If true, the issue could be the latest in a long line of data breaches affecting companies operating online in recent weeks.
Most recently, online crowdfunding site Patreon was hit by a major cyber-attack which saw nearly 15GB of data, including passwords, donation records and other user information leaked online.
Mobile operator T-Mobile also recently revealed that the details of 15 million of its users had been stolen due to a flaw in its data protection services.
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