TalkTalk Makes New Customers View Parental Controls

New TalkTalk customers will be unable to activate their broadband unless they choose what kinds of content should be blocked.

Under the new scheme, parents would have to be aware of the parental controls before accessing the internet, although TalkTalk has promised that the process takes just five clicks.  As well as protecting childre, the move is designed to protect TalkTalk from allegations that it has done nothing.

Active Choice

Parents will be able to block one or all of seven categories of sensitive content – porn, dating, gambling, gaming, suicide, social networking and weapons and violence – and will be notified via email or text if the controls are changed.

TalkTalk said that the service was simple to use, but required a great deal of technical work to set up. The IPS’s network level filters have been declared an industry first and praised by ministers and Christian groups, who fear the threat of the sexualisation and commercialisation of childhood.

One group claims that one in three 10 year olds had stumbled across pornography online, while 81 percent of 14-16 year olds regularly accessed it on their computers and smartphones.

TalkTalk launched its Homesafe security service in May last year, aimed at preventing children from viewing explicit content online or being distracted by social networks during homework time. It blocks at a network level, meaning that it works on all devices connected to a broadband connection. However the service was opt-in, with only 240,000 people signing up.

UK ISPs have rejected fears over their child protection measures, arguing that users would be provided with an ‘active choice’ whether or not to block such content and in December, the European Commission formed a coalition with the intention of making the internet a safer place for children.

Alternative measures have included the creation of an adult-specific .xxx domain; it was revealed last week that just over half of the UK’s top companies have reserved their domain to protect their trademark in that domain.

Steve McCaskill

Steve McCaskill is editor of TechWeekEurope and ChannelBiz. He joined as a reporter in 2011 and covers all areas of IT, with a particular interest in telecommunications, mobile and networking, along with sports technology.

View Comments

  • TalkTalk's parental controls are just going to annoy parents, while not being that great at protection. The tech is retrospective (the "bad" site has to be found before it is blocked) and is a sledgehammer approach where a scalpel is needed.

    (Disclaimer: currently developing new approach to protecting younger children)

  • I abhor all levels of external internet restriction, and adults who support this company after this are retards who shouldn't be allowed to own a computer.

    How about the government and ISP's provide education to parents about HOW TO RAISE THEIR CHILDREN, because plenty clearly don't know!

    An adult, a parent, should be monitoring and restricting their child's access to the internet FROM HOME, not allowing their ISP or big government to do that after being lobbied by the almighty and uber-hypocritical Church of England.

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