Categories: Workspace

Silicon UK In Focus Podcast: The Automated Workplace

The new W*rk Automation Index from Workato, reveals major shifts in automation priorities as organisations responded to the pandemic, seeking to boost efficiency, increase sales conversion rates and manage their finances more closely. The Index highlights include:

  • One-third of enterprises were using automated processes in five or more departments during the past year, up from just 15% in the year before the pandemic began
  • Customer Support automation saw the biggest growth of any department, up by more than 290% year-over-year
  • Recruitment saw the highest automation growth of any single process at 547%


Carter Busse is an IT executive with a proven track record of success in both private and public companies including 3 IPOs – Excite@Home, Salesforce and MobileIron. Expertise in building high performing, collaborative teams (90+), delivering on business strategy, and generating new revenue while decreasing operating costs. Extensive experience managing local and remote teams across time zones and continents. First IT leader hired at Salesforce.com. Lead the security function at companies and successfully completed SOC 2 Type 2 compliance for 2 pre-IPO companies.

David Howell

Dave Howell is a freelance journalist and writer. His work has appeared across the national press and in industry-leading magazines and websites. He specialises in technology and business. Read more about Dave on his website: Nexus Publishing. https://www.nexuspublishing.co.uk.

Recent Posts

Tesla Bluetooth Locks Can Be Hacked, Warns NCC Group

Digital locks, including those fitted to Tesla vehicles, are vulnerable to being unlocked via an…

2 hours ago

Twitter Board To ‘Enforce’ Elon Musk Merger Agreement

Legal action ahead? Elon Musk's takeover agreement of Twitter will be enforced says board of…

3 hours ago

Silicon UK In Focus Podcast: Is Your Business Ready for Frontend-as-a-Service?

How could FaaS revolutionise E-commerce? And how can businesses embrace this technology to connect with…

5 hours ago

Uber Eats Offers Two Robo-Delivery Services In California

Uber Eats offers food delivery using Motional autonomous cars in Santa Monica and sidewalk robot…

23 hours ago

Russia ‘Not Planning To Block YouTube’ Says Minister

Digital minister says Russia not planning to block YouTube in the country as Russian users…

1 day ago

Twitter Fights Back Over Musk Bot Allegations

Twitter chief executive Parag Agrawal defends company's estimates of fake accounts as Elon Musk says…

1 day ago