Learn what have been the major automation trends that have shaped workplace productivity over the past year. How organisations responded to the pandemic by shifting their priorities in automation to boost efficiency, increase sales conversion rates and manage their finances more closely.
The new W*rk Automation Index from Workato, reveals major shifts in automation priorities as organisations responded to the pandemic, seeking to boost efficiency, increase sales conversion rates and manage their finances more closely. The Index highlights include:
- One-third of enterprises were using automated processes in five or more departments during the past year, up from just 15% in the year before the pandemic began
- Customer Support automation saw the biggest growth of any department, up by more than 290% year-over-year
- Recruitment saw the highest automation growth of any single process at 547%
Carter Busse is an IT executive with a proven track record of success in both private and public companies including 3 IPOs – Excite@Home, Salesforce and MobileIron. Expertise in building high performing, collaborative teams (90+), delivering on business strategy, and generating new revenue while decreasing operating costs. Extensive experience managing local and remote teams across time zones and continents. First IT leader hired at Salesforce.com. Lead the security function at companies and successfully completed SOC 2 Type 2 compliance for 2 pre-IPO companies.