‘Compatibility hold’ bars update for users with certain Intel storage drivers installed, while latest cumulative update fixes latency problem
The issue, which Microsoft said it and Intel discovered, affects the Windows 10 May 2019 Feature Update, also known as Windows 10, version 1903.
Users attempting to install the update may encounter an error if they have versions between 126.96.36.1992 and 188.8.131.523 of the Intel Rapid Storage Technology (Intel RST) drivers installed.
The RST drivers are intended to improve the performance of storage hardware.
Users may encounter a “compatibility hold”, Microsoft said, with the resulting error message stating that the iastora.sys driver “causes stability problems on Windows”.
Versions 184.108.40.2064 or later of the driver are compatible with the Windows 10 version 1903, with the recommended version being 220.127.116.114.
Microsoft said users should download updated RST drivers from Intel or from their device manufacturer.
But Intel said it recommended the use of the device manufacturer drivers, which are sometimes customised for particular devices.
“Intel recommends that end users utilise driver updates provided by their system manufacturer/provider or via Windows Update to eliminate the potential impact caused by loading non-customised drivers,” Intel said on its website.
Microsoft also released a cumulative update to Windows 10 version 1903, saying that it fixes an issue that had caused distorted audio for some users.
The cumulative update KB4505903, released on Friday, fixes an issue with driver latency that had caused issues with some audio interface drivers, Microsoft said.
“The Windows 10 1903 DPC latency spike issue (causing audio glitches on some PCs) is fixed in KB4505903,” said Microsoft principal programme manager Pete Brown on Twitter.
He said users can apply the patch via Windows Update or manually from Microsoft’s website.