Today, Information Commissioner’s Office (ICO) has ordered Southampton Council to stop recording what is going on inside the taxis on the city’s streets.
Since 2009, the Council had required all cabs and private hire vehicles to be fitted with CCTV equipment to constantly monitor both drivers and passengers. The ICO has ruled that this policy breaches the Data Protection Act, and constitutes “processing personal data unfairly and unlawfully”.
The privacy watchdog has taken a particularly harsh stance against recording of conversations, as it is intrusive, but rarely necessary in the event of a crime being committed in the back of a cab.
“The policy results in the recording of all driver and passenger conversations (including mobile telephone calls) that take place in taxis and private hire vehicles licensed by Southampton City Council whenever they are in use and regardless of whether the use is personal or private,” outlines the situation the enforcement notice sent to the Council.
The watchdog has called the practice “disproportionate”, given the very low number of incidents occurring compared to the number of trouble-free taxi journeys. However, it suggests that the policy could be changed so that audio recording would be triggered in the event of a specific threat.
“By requiring taxi operators to record all conversations and images while the vehicles are in use, Southampton City Council have gone too far,” said information commissioner Christopher Graham.
“We recognise the Council’s desire to ensure the safety of passengers and drivers but this has to be balanced against the degree of privacy that most people would reasonably expect in the back of a taxi cab. It is only right that the privacy of drivers and passengers is respected.”
“This is particularly important as many drivers will use their vehicles outside work,” he added.
The Southampton City Council has until 1 November to comply with the guidelines. The ICO has recently investigated a similar policy that was proposed by Oxford City Council, and also found that it went over the top. Following the report, the programme in Oxford has been suspended.
“We hope this action sends a clear message to local authorities that they must properly consider all the legal obligations on them before requiring the installation of CCTV or similar equipment and that audio recording should be very much the exception, rather than the rule,” concluded Graham.
In January, the ICO warned that it will continue to crack down on those who violate data protection legislation, despite the tough economic climate in which organisations are pushed to cut costs by any means necessary.
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