ZOOM International a worldwide leader in call recording, workforce
engagement management (WEM), and compliance software for the contact
center has been selected for the cover of CIO Review Magazine’s 20 Most
Promising CEM Providers special edition in April 2019, highlighting
their commitment to elevating customer engagement for their customers.
The article highlights how ZOOM focuses on customer sentiment and
retention with innovative features to measure and react to customer
feedback immediately after the interaction. ZOOM internally utilized
customer focused metrics and workflow to score an NPS of 87 for service
from its customers over the last 365 days. In mid 2018, similar advanced
features were made available as part of ZOOM’s products, allowing their
customers to capture and react to customer sentiment more
comprehensively than ever before.
ZOOM continues to round out their workforce engagement platform with
native cloud technologies, customer engagement and analytics features to
complement their sterling service reputation. ZOOM invested heavily in
resources in 2018, creating multiple new features and offerings to
complement their WEM products. The full CIO Review article can be viewed
from the ZOOM press page at: https://www.zoomint.com/resources/press-room
ABOUT ZOOM, International
ZOOM guides contact centers toward increased revenue and decreased
customer attrition by elevating every customer encounter. Our software
captures customer sentiment, providing a true north to guide contact
centers in the measurement of people, processes, technologies and assets.
To date ZOOM has helped over 2200 customers and partners worldwide,
ranging from sub-100 agent contact centers to brands like Amerigas, IBM,
Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone
spanning 90 Countries. More information can be found at zoomint.com or
on Twitter @zoomint.