Kluwer, a leading global provider of trusted clinical technology and
evidence-based solutions, announced today that the customer support
teams for UpToDate®, Ovid® and Lippincott® each
received the NorthFace
ScoreBoard AwardSM from the Customer Relationship
Management Institute (CRMI). CRMI is an Omega
Management Group Corp. company.
Each year, Omega honors companies that have not only exceeded customer
service expectations for the previous calendar year, but who also center
their existence on a deep commitment to continuously exceeding customer
expectations. In 2018, more than 400 projects from over 75 companies in
diverse industry segments worldwide were judged.
Because of the unique “customer-only vote” criteria utilized by Omega,
the NFSB Award is considered the only objective benchmark for excellence
in customer service. Customer satisfaction and loyalty levels are
measured on a 5-point scale (or equivalent) four times during the year
in such categories as technical support, field service, customer service
and account management. Wolters Kluwer’s teams achieved the following
enterprise teams achieved an overall customer support satisfaction
ScoreBoard Index (SBI) rating of 4.7 and excellence in customer
loyalty as demonstrated by the Net Promoter Score of 81%.
teams achieved an overall customer support satisfaction SBI rating of
4.5 for customer service, 4.3 for enterprise support and 4.3 for
“We applaud our dedicated teams across the globe for achieving such a
prestigious customer service award for the eighth consecutive year,”
said Diana Nole, CEO, Wolters Kluwer, Health. “Wolters Kluwer is
committed to putting customers at the center of everything – this award
underscores that mission and recognizes our talented team of experts for
their tireless commitment to consistently going above and beyond.”
About Wolters Kluwer
Wolters Kluwer N.V. (AEX: WKL) is a global provider of professional
information, software solutions, and services for physicians, nurses,
accountants, lawyers, tax specialists, and finance, audit, compliance,
and regulatory sectors.
The company provides expert solutions – a combination of deep domain
knowledge with specialized technology and services – that help
professionals navigate change, solve complex problems, and deliver
impact in their respective fields.
Headquartered in Alphen aan den Rijn, the Netherlands, Wolters Kluwer
holds market-leading positions in 40 countries globally, represents
customers across 180 countries and employs 18,600 people worldwide. In
2018, it reported annual revenues of €4.3 billion.
Wolters Kluwer provides trusted clinical technology and evidence-based
solutions that engage clinicians, patients, researchers and students
with advanced clinical decision support, learning and research and
clinical intelligence. For more information about our solutions, visit http://healthclarity.wolterskluwer.com and
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