WNS (Holdings) Limited, a leading provider of global Business Process
Management services, and the Yorkshire Building Society Group (YBS), one
of the UK’s largest Building Societies, today announced that they have
entered into a contract to transform YBS’ customer processes and drive
customer experience.
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WNS will establish a centralized Managed Services Center in India to
research, shape and develop new customer processes across YBS by
leveraging WNS capabilities in lean, digital, automation, and robotics.
Keshav R. Murugesh, Group CEO, WNS said: “This exciting partnership
highlights our position as an industry leader in high-end global
Banking, Financial Services and Insurance BPM. We are delighted to have
been chosen to partner with such a prestigious member of the UK Retail
Banking and Building Society market. This strategic relationship also
highlights our differentiated ability to “co-create”, drive true
business transformation, and help our clients better compete.”
Stephen White, Chief Operating Officer at YBS said: “We want to
transform the way we do business by making our processes for customers,
leaner, slicker and more efficient, to give quicker, faster and simpler
results for our customers and colleagues. WNS is a global leader in
transformation so we’re delighted to be working with them on this
important programme.”
About WNS –
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process
Management (BPM) company. WNS combines deep industry knowledge with
technology, analytics and process expertise to co-create innovative,
digitally led transformational solutions with over 350 clients across
various industries. WNS delivers an entire spectrum of BPM solutions
including industry-specific offerings, customer interaction services,
finance and accounting, human resources, procurement, and research and
analytics to re-imagine the digital future of businesses. As of December
31, 2018, WNS had 38,892 professionals across 57 delivery centers
worldwide including facilities in China, Costa Rica, India, the
Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey,
the United Kingdom and the United States. For more information, visit www.wns.com
ABOUT YBS Group
Yorkshire Building Society has assets of £43.1 billion and more than 3
million customers. The YBS Group includes Yorkshire Building Society and
its brands Chelsea Building Society and Norwich & Peterborough Building
Society, and its subsidiary companies including Accord Mortgages Limited.
Safe Harbor Provision
This document includes information which may constitute forward-looking
statements made pursuant to the safe harbor provisions of the Private
Securities Litigation Reform Act of 1995, the accuracy of which are
necessarily subject to risks, uncertainties, and assumptions as to
future events. Factors that could cause actual results to differ
materially from those expressed or implied are discussed in our most
recent Form 20-F and other filings with the Securities and Exchange
Commission. WNS undertakes no obligation to update or revise any
forward-looking statements, whether as a result of new information,
future events, or otherwise.
YBS Group Corporate Communications
For further media information on Yorkshire Building Society, please
contact Yorkshire Building Society Press Office on 0345 1200 890.
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