Press release

Vocera Announces New Platform Enhancements to Improve Patient, Staff Experience

Sponsored by Businesswire

Communications, Inc.
 (NYSE:VCRA), a recognized leader in clinical
communication and workflow solutions, today announced that its next
generation rounding solution now uses artificial intelligence (AI) and
machine learning to track satisfaction trends faster and provide
sentiment analysis to enable healthcare leaders to quickly understand
patient perceptions. Vocera Rounds integrates with a natural language
processing service that uses machine learning to identify and analyze
key words and phrases.

Real-time situational awareness about patient satisfaction is presented
in a new user interface that features an intuitive dashboard with
customized smart filters, diagnosis information, and sentiment emojis.
It makes all types of rounding easier and more meaningful with tools to
prioritize patient populations.

“I’m impressed by the time-saving navigation, unique experience
management tools, and new design of Vocera Rounds. We will be able to
identify potential issues and trends more quickly,” said Sue Murphy,
Chief Experience Officer at UChicago Medicine. “The sentiment analysis
with both high-level views and drill-down reports will also be valuable
for nurse leaders who need a quick look at how things are going so they
can address service issues proactively, and those who need a more
detailed view to initiate long-term improvement strategies.”

The customizable user experience of Rounds enables nurse leaders to
prioritize rounding based on information about patients’ past
experiences, feedback and risk factors. Care teams can customize
questions within the rounding tool to gather data about patients’ risk
of falling or infection, mental status, skin integrity, and other
clinical indicators. Rounds is an award-winning mobile solution used to
standardize rounding processes and improve patient, family and staff
engagement and experience. More than three million rounds have been
conducted across the country in hospitals using the Rounds solution. It
is one of four upgraded solutions within Vocera Care Experience, a set
of applications designed to engage and educate patients and families
from pre-arrival communication to post-discharge follow-up calls.

Part of the Vocera Platform, the newly designed patient and family
communication solution, Care Inform, is now accessible from the Vocera
smartphone app. Clinicians using the collaboration app to communicate
with care teams can also engage with patients and families by launching
Care Inform from the mobile app to record personalized discharge
instructions. They can also share a range of educational materials in
the form of text messages, videos, and support documents.

The Vocera Platform unifies different types of communication at critical
touch points in a patient’s journey. Clinicians who engage with patients
during rounds, hospital discharge or follow-up care calls can easily
send patient requests or service recovery notifications to team members
using a hands-free Vocera Badge, Smartbadge, or a Vocera app on their
smartphones or web console. Care Experience business intelligence, which
now includes sentiment analysis, provides multi-dimensional analysis of
patient experience across units and different facilities within a health
system to identify gaps and improve processes throughout the care

“Our Care Experience suite of solutions is integral to the Vocera
Platform, helping improve patient communication and education, and
ensuring the healthcare experience is as frictionless as possible for
patients, families and care teams,” said Brent Lang, president and CEO
of Vocera.

About Vocera

The mission of Vocera Communications, Inc. is to simplify and improve
the lives of healthcare professionals and patients, while enabling
hospitals to enhance quality of care and operational efficiency. In
2000, when the company was founded, we began to forever change the way
care teams communicate. Today, Vocera offers the leading platform for
improving clinical communication and workflow. More than 1,850
facilities worldwide, including nearly 1,600 hospitals and healthcare
facilities, have selected our clinical communication and workflow
solutions. Care team members use our solutions to communicate and
collaborate with co-workers by securely texting or calling, and to be
notified of important alerts and alarms. They can choose the right
device for their role or task, including smartphones or our hands-free,
wearable Vocera Smartbadge and Vocera Badge. Interoperability between
the Vocera Platform and more than 140 clinical and operational systems
helps reduce alarm fatigue; speed up staff response times; and improve
patient care, safety, and experience. In addition to healthcare, Vocera
is at home in luxury hotels, aged care facilities, nuclear power
facilities, schools, libraries, retail stores, and more. Vocera
solutions make a difference in any industry where workers are on the
move and need to connect instantly with team members and access
resources or information quickly. In 2017, Vocera made the list of
Forbes 100 Most Trustworthy Companies in America. Learn more at
and follow @VoceraComm on Twitter.

Vocera® and the Vocera logo are trademarks of Vocera Communications,
Inc. registered in the United States and other jurisdictions. All other
trademarks appearing in this release are the property of their
respective owners.